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Custom Color Set
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66,566 Verified Client Reviews |
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Color brassyColor brassy but love how healthy my hair feels 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My experienceVery upset! I was sent what I had ordered. However, the light blonde color was anything but light. It was medium to dark blonde. And it took a month to get it. It had to be resent. So it took a month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIvey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageMy greys are back within two weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not even close to the colour pictured.The colour was described as dark brown with warm tones. I now have a hideous red/purple hair colour which is closer to black than brown. I’ve compared it to the photo online and there is no resemblance. Very disappointed and have now purchased additional products elsewhere to remove the colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkWay too dark color. My hair isn’t any form of blonde. It’s a shit brown. Now I have to spend more money to go to a salon to correct this mess. I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
StrawberryI my color is strawberry blonde and I want itbetween light blond an very light blonde. I follow direction and it still comes out strawberry blonde. I can buy platinum blonde from walmart for 7 dollars and the color is fine. This is the 3rd time from you and it is still too much red hue for my taste. I need this corrected or cancel my subscription.you say satisfaction guarantee and I am not satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Overall I like it.The coverage is great, it covered all my grey hairs and is lasting. The color is pretty but a smidge lighter than my current color. The feel of my hair post dying isn’t great. It’s dried out and crusty. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just okThe colour washed out after 2 washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn’t happyWas not what I had requested... wanted ash blonde without yellow or gold in it... my hair was definitely golden blonde... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AwfulWell my hair has not changed colour at the top and has just turned grey at the bottom. Waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |