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Custom Color Set
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66,566 Verified Client Reviews |
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Color seem weakThis is my second time using esalon. I like the customer service but both times the colors that I got were no where near what I had anticipated. Maybe this is something good for color matching your current color to hide grey's but not so much if you want to change your color. Not happy with my root color or the ends color. Was really hoping this would work and save me time and money at the salon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wasn't the color I expected.Made my hair black not purple that I wanted. Sent me another one but it still wasn't what I wanted. I'm ordering another tho. Back to my original color. I'll Let you know what happens. 0 of 0 people found this review helpful. Did you? |
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Just Horrible...I am really unhappy, this product didn't work at all. I gave one star, just because the chat customer service was very helpful, but if there was a "0" star raiting, I would not hesitate to use it. The color specialist never reach out to fix my color! I was really disappointed, I went from light brown to an ugly dark brown. Now I have to pay to get it fix and go back to my color. At least I gave it a try, too bad they messed me up and the service wasn't that great for the color specialist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreysI don’t think the dye works good 3 days after I dye my hair my white hair show again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoayn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
color changehad color lightned a bit but seems not to be holding color now as well even have area on bottom with no color followed new instructions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
0 starsMy hair is now darker than before while attempting to go brown to blonde. Should have know by brown on my face extremely disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expectedI was looking for more of a violet/plum and was messaged that I was getting just that. I could not see any other color in my hair, just a dark brown. Oh well. I tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Easy directions and overall applicationI have stubborns grays, so I have a few that resisted the root coverage, despite starting the area first and leaving the product in for an extended amount of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AccountPlease cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn T. - Vielen Dank für Ihr Feedback. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
RootsWas really careful putting it on but root's are coming through after 2weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |