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Custom Color Set
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66,866 Verified Client Reviews |
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AVOID!! JUST GO TO THE HAIRDRESSERSI'm not sure who you have mixing the colours but they need sacking! My first ever order arrived today couldn't bare the excitement of my new salon coloured hair. Followed the instructions down to a T to make sure it turned out just the way it should. As applying the product it started to look quite dark on the places I'd added it to keeping in mind on the test I noted that I had yellowish blonde hair and was looking for the ashy blonde shade shown (that I could apparently have with my original hair colour) so all completed did the 2 to 3 min scrub into my hair with water. Decided I would wash out shampoo condition and style before I properly looked and hey presto job done I now have orange yellow hair no ashy tone at all just an orange tinge to the yellow underbase!! Back to the hairdressers I go.!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellymarie C. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Doesn’t workKept asking for lighter more copper got no results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2nd time not colour grey roots2nd time , colour just doesn’t colour the roots deep enough, always a slight henna like glow at roots compared to rest of head . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise B. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Left my white blonde hair yellowAsked for an ash blondes particularly for neutralising any small yellow tones and it turned my hair orange with warm tones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCiara D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI ordered a golden blonde,but when I colored my hair it was orange. I ended up using a box bleach to tone it down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
awfuldull boring and not even like the photo. Truly disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Two different colors!!!!I look awful! I wanted a red like I usually go with. I had quite a bit of grow out, So my kit came with a root color and an end color. These are two wildly different colors!!! My roots are a deep brown and my ends are a bright, bozo-esque, red. I am truly dissatisfied and will have to wear a bun or something til I can fix this horrible dye job. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover as much as the previous ones I usedThis color didn't seem cover my hair like the others I've used. Pretty disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my roots at allAfter dying my hair I noticed that my roots were still quite prevalent and my grays stood out. I actually had to go buy a box at the store and re-do it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the color, but not my rootsI love the color but even following the directions my roots are so light, my hair looks so bad right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |