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Custom Color Set
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66,866 Verified Client Reviews |
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UselessThese colours don't cover roots nor grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
1/3 of bottle of colour was spilled all over the contents of the boxI would like to be reimbursed for my last order that was received much later than scheduled and 1/3 of colour in the bottle had spilled throughout the contents in the box. I have pictures if you’d like verification. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannette - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
I demand a refund of my money.I explicitly asked last time for NO RED and as you can see in the picture, this is the MOST REDDISH color I have ever had, which is really annoying. I have sent an email, so I really expect a very fast response on this matter. Norma Rodriguez 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help! |
this time did not work wellI was usually very happy with my hair color but before last order did provide very extensive explanation on what change has been done to my hair (ombre) and that I would like a little help on finding the right color. I haven't received any answer. I only received a bootle for roots touch up. and the rest? what about the rest of my hair? the roots touch up did turn orangy and too light... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEva G. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Disappointed with grey coverageFollowed the instruction and started on the areas with more grey. Let it in for the designated time and grey were not covered well at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy S. - We appreciate you reaching out to us here at eSalon! ! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover gray.I ordered to cover gray roots and it did not work for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLibby - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still working on adjustingThe esalon team has made great efforts to accommodate my recent update request so hats off from that respect - though the color is still not where it needs to be - so we’re still working on it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color disappeared fastColor didn’t cover all my grays plus color didn’t last long two weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Slightly darker on ends than I wantedTo avoid the brassiness I encountered on my first try my stylist suggested a slight shade darker to remove golden tones. It came out much darker than the last box did. A bit darker than I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
GRAYS!!!For some reason this one has not lasted, my grays are coming back sooner than they normally do. Not satisfied about this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |