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Custom Color Set
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66,903 Verified Client Reviews |
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Colour faded in a not so nice colourLoved the initial colour - it has faded to a colour that is not flattering :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Something changedIt’s washing off really fast and it’s depositing a lot of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover graysColor was spot on....but am back at salon. Disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
NiceNice color all over. However it is a bit too red for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not color the gray in spotsThe first time it didnt cover all the gray, I thought it was me. This time, it didnt cover it all again. So I need to cancel my acct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not really happyI Like the overall kit, thought it was nice but the colour did not cover my grey very well and when it came to pulling it out to my ends I did not have enough colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you asap. We truly appreciate your feedback and the opportunity for us to make it right! |
Great colour, needs to last longer!I love the colour - and that I have stronger solution to use at the roots, to ensure great coverage. However, it does tend to fade rather quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVon M. - Thank you for taking the time to share your feedback with us.!We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not 100% great coveragePoor stain to roots for resilient greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My last color purchase did not work.The color did not work. I reported it and asked for a refund, because I wasn't satisfied. I never received one. I account removed from E Salon. I will not be making any more purchases. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not get the desired result I wanted for the new custom color setI wanted lighter hair color and cover the roots, sadly it lasted only for a week and the lighter shades began to show even with the tint rinse 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |