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Custom Color Set
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66,818 Verified Client Reviews |
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I had to cut my hair to start newProduct is too rich in ammonia. In my opinion this product is perhaps too strong to be handle at home and I doubt to be handle in a hair salon. After two times that I used it, Ian’s reading all the reviews, the product left my hair all a dry and burned looking. I had to go to a profesional to cut it very short. I want to warn people who is using it. Does not cover your roots entirely either even if choose I darker tone on your roots. Frankly speaking they should remove this item from the market. The advertisement keeps popping out for me to get one free after the purchase of 10. Well, if I would have done that I would had probably would had lost all my hair by now. Depressing experience. I will take this formula to an expert and see if there is someone I could go to escalate this matter and see what happens. In the meantime I will keep cutting it short and wait a few years to regrow. I have read hundred of bad complains in your last pages of comments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYilva - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t workHasn’t changed the colour of my hair, i wanted my hair a light ashy blonde and it has turned my hair brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKennedy W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This doesn't do what it saysI have used this product three times and it turned my black hair red. I had to buy products sold at Walmart to fix my hair. I do not recommend this product if you want to get rid of gray hairs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth itCosts 3 times what Sally's charges and didn't match at all... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerilyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color is good.The color in the bottle was barely mixable. It was so thick....almost like it was very old. It was difficult to squeeze it out of the bottle - it kept clogging up. I shook it many times but it just would not mix with the peroxide. There was globs of it in the bottle.....when I got to step where I filled bottle with water to massage into my hair, I did it 8 times. There was that much globed up in there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop sending boxesI tried to stop shipment and got to the final section and your system says I need to refresh and it won’t allow. Don’t make this a headache. The second box you sent me was busted open like someone stepped on it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First timer - didn't do a good job on coloring my Grey'sDidn't color my Grey's well at all. I'm going to have to do a touch up in 2 - 3 weeks. Also the color is more like dark brown than dark blonde. I only do my roots so it doesn't match the rest of my hair. I'm hoping these 2 issues can be fixed with my next coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disliked colorI immediately unsubscribed after second application. You will do better with store brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Medium to light brownI ordered medium to light brown the hair color I received was black had to go to a professional to fix. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still no natural red color. It is either too brassy or none at all.I have not been happy with the mix of color. This current order left my hair a mousy brown...no red highlights at all. I gave you 2 pictures awhile back and my hair has never even come close to the pictures. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecelia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |