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Custom Color Set
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66,818 Verified Client Reviews |
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Not for meIt's only been 2 weeks since I initially colored, I thought I was going to get better gray coverage or at least better, long lasting coverage. Not at all. The color wasn't rich enough. The black isn't as black as box shelf coloring. 2 weeks later I was and now my roots have turned a golden brown color NO WHERE near my original color. I'm not impressed. I will not be purchasing future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the same as the first boxDid not cover roots or gray at all. Also was a different color than the first shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible ExperienceOn learning that my next color shipment is being prepared I thought I should first try to apply the coloring kit received a few weeks ago. My experience was an absolute disaster and I wasn't able to follow the step by step instruction. After applying approximately half of the bottle for roots and touch up, I noticed that the remainder mixture in the bottle applicator was foaming and oozing out of the bottle uncontrollably. Realizing that the liquid might stain the counter top, I thought my best option was to complete the process in the shower without further delay and basically forced water into the applicator and massaged my hair without waiting the 30 minutes as suggested. I, of course, can't comment if the color selected was a good fit for me but this "do it yourself" coloring is far too messy and no amount of savings would be worth it. I am also annoyed that canceling future shipment can only be done by calling eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
If you have white roots, this may not work for you.Hello, I received my color kit a month ago and decided to use it yesterday. I put on the cape and followed the instructions. I expected to see at least partial improvement in my inch long white roots at the scalp. I applied the color and waited the full time and then some. I am very disappointed that a company so highly touted as the next best thing to having a professional hair coloring session sadly, for me, was not. It did not work, Credit is due me, I dried my hair and reapplied my hair powder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all the right colorI ordered a more natural red, I ended up with burgundy! 😭 I give it a 3 stars because the color is really pretty, it’s just not what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarrah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don't recommendThe color would be beautiful if it covered the gray hair and didn't dry out my hair. I will be sticking to my store bought dyes that cover gray hair and leaves my hair soft and silky. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRyan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still see the grayI am still seeing the gray even letting it soak the longest not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI specifically asked for Icy blonde and did NOT want another color yet I was sent medium ash blonde which is nowhere near my hair color. So disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was not what I wantedCor was too light of brown an too red. I wanted more purple but the red ratio is too high 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Price is deceptiveI liked the color but I was told I'd be charged $21 was charged more than $31 not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKether - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order and we sometimes offer a promotional discount on your 1st order with us. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |