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Custom Color Set
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66,793 Verified Client Reviews |
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Not at all the right colorI ordered a more natural red, I ended up with burgundy! 😭 I give it a 3 stars because the color is really pretty, it’s just not what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarrah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don't recommendThe color would be beautiful if it covered the gray hair and didn't dry out my hair. I will be sticking to my store bought dyes that cover gray hair and leaves my hair soft and silky. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRyan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still see the grayI am still seeing the gray even letting it soak the longest not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI specifically asked for Icy blonde and did NOT want another color yet I was sent medium ash blonde which is nowhere near my hair color. So disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was not what I wantedCor was too light of brown an too red. I wanted more purple but the red ratio is too high 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Price is deceptiveI liked the color but I was told I'd be charged $21 was charged more than $31 not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKether - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order and we sometimes offer a promotional discount on your 1st order with us. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Liked, butHi I liked the hair colouring product I think it's the best coverage I've had but, I am disappointed in the size of the conditioner enclosed with the hair colouring product. Compared to less expensive brands it is very little and if it's something you are trying to sell as an add on, one treatment is not enough to determine if someone should buy it. The shampoo sample was small as well but I'm not as concerned about that as I am with the conditioner size. Might buy again Darlene 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We’re pleased to hear that you’re enjoying the coverage from your custom color! I wanted to let you know that we do sell more of the individual conditioner and shampoo packets if needed! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Turns red on me!Although I live the color and how my hair feels after coloring. , within a few days I could see it turned red in me 😑. Also , the gray coverage faded away! I shared this concerned with my colorista and hopefully next time goes better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grays stayGives a nice tone but does nothing to cover grays. My face is still framed with gray 😟. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Kinda off..My hair color didn’t turn out so great this time. The gray coverage was way off. All and all I’ve been please with ESalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelli - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |