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Custom Color Set
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66,818 Verified Client Reviews |
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No difference from L’Oréal 8n.Double the price, yet the same result with store bought traditional box color. Cancel orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible colorI have been using esalon for a while now. And at first my color was awesome. And the coverage was amazing. I felt beautiful after coloring my hair. Simple instructions fast shipping. But after a few shipments my hair started being a yellow color (not blonde but yellow) and my grey hair looked more predominate..so I emailed my colorist and she adjusted the color. My hair looks worse and the grey hair. Well u can see almost everyone of them suckers. :( I am not sure what happened between my first few orders to now. But I hate my hair color and the adjustments made it worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrific company !!The most unprofessional, obnoxious, rude employees I have ever dealt with! Horrible reviews , aa well as thousands of BBB complaints !! RUN!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi there - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colorist did not read my noteI had a couple of orders and LOVED my color. I did not order for a while and when I ordered again I thought I said all the same things but the color was very fake looking red. A red that is very unnatural. For my next ordered I looked up my previous color and put that in the note and I received the same FAKE UGLY RED! I really liked the original color so I’m willing to try one more time.. but it’s impossible to even contact anyone so im not going to hold my breath. Too bad. I really wanted to like this company! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for hard to cover grey hairNot for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover my all graysIt was easy to apply. After the application my hair was smooth and shiny. I really like the color it was a perfect match however all of the grays weren’t covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZeliha - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not rightThe eSalon products are easy to use and feel great. The problem was with the color that resulted. It was too dark and not bright enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't LastIt's been a couple weeks since I colored my hair and it looked wonderful for the first week, then the color started coming out even with a shampoo and conditioner for color treated hair. My old bleach job and grays are now totally visible. The gloves were also way too small for my hands and I had to purchase others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThe product seems to be decent quality, however, the color is WAY off— far darker than my original color, which I wanted to lighten. I have requested cancellation of my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not as expectedthe colour was more a red mohogany not a colour i was expecting 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertscarol M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |