|
Custom Color Set
|
66,793 Verified Client Reviews |
|
Sort by: |
|
Did not cover my all graysIt was easy to apply. After the application my hair was smooth and shiny. I really like the color it was a perfect match however all of the grays weren’t covered. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsZeliha - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not rightThe eSalon products are easy to use and feel great. The problem was with the color that resulted. It was too dark and not bright enough 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClaire - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't LastIt's been a couple weeks since I colored my hair and it looked wonderful for the first week, then the color started coming out even with a shampoo and conditioner for color treated hair. My old bleach job and grays are now totally visible. The gloves were also way too small for my hands and I had to purchase others. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLindsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThe product seems to be decent quality, however, the color is WAY off— far darker than my original color, which I wanted to lighten. I have requested cancellation of my membership. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not as expectedthe colour was more a red mohogany not a colour i was expecting 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our Expertscarol M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It was fairIt really didn't last any longer than the original order. I even got the shampoo and conditioner for color treated hair. I only was washing it twice a week. So I don't know if my hair is just growing faster or my gray hair is just absolutely stubborn. For all over coverage is great and fantastic color. I have purchased from esalon a long time now. No complaints there. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTeresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Roots only ? Needed highlight coverage. Not happy with this.I needed full head coverage ! Not just roots. Wanted highlights, mine have faded away. Do not send me anything else, ever !!!!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsItzy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey hairThe color is nice but it did not cover my greys - followed the 2 bottle instructions so I was expecting better results. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for black folksThis hair dye is NOT for all black women or men. At Ieast I know it's not for 100% African hair texture.....i.e. 4c hair. I should have known before purchasing, most of the women on the ad were non-black women. Did NOT cover my Grey hair like I expected. Usually when I use other brands e.g. shaemoisture, nutriant etc I get 100% coverage. Plan to get my money back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMia78 -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom colorIt did not match my natural color. After I dyed it the color looks very unnatural. The dye dried my hair out so bad. It now feels damaged and super dry all the time. I will not use this product again and will tell all my friends and family not to use this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMegan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |