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Custom Color Set
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66,793 Verified Client Reviews |
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Didn’t work for meI heard good reviews so thought yo try. However it didn’t work for multiple reasons, the color had redish undertone, it didn’t cover my grays at all. The smell is very intense too so i will be canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHosai - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
This site will not allow me to cancelCannot cancel my order...follow listed direction and wont work. This is some BS 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible flat chalky grocery store colorWowwww, this color was bad. My ends were literally matte black. The Demi has faded, expected, but to a terrible brassy color. I asked to reformulate and was given the same color? And instructions to only color my roots? So I should leave the mid length brassy, die the roots chalky black. Great solution! Time to call the professionals and get a real hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadingThis color appears to be fading and it is not as dark as expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible to deal withI only wanted to try the colour once but Ive been sent another one and asked to pay customs charge of almost €10 I've tried to cancel after first order but website is so difficult to use and option not there to cancel. Would not reccomend this company. No reply from previous contact made to stop future orders being sent. To it looks like a bit if a scam. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz D. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No difference from L’Oréal 8n.Double the price, yet the same result with store bought traditional box color. Cancel orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible colorI have been using esalon for a while now. And at first my color was awesome. And the coverage was amazing. I felt beautiful after coloring my hair. Simple instructions fast shipping. But after a few shipments my hair started being a yellow color (not blonde but yellow) and my grey hair looked more predominate..so I emailed my colorist and she adjusted the color. My hair looks worse and the grey hair. Well u can see almost everyone of them suckers. :( I am not sure what happened between my first few orders to now. But I hate my hair color and the adjustments made it worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrific company !!The most unprofessional, obnoxious, rude employees I have ever dealt with! Horrible reviews , aa well as thousands of BBB complaints !! RUN!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi there - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colorist did not read my noteI had a couple of orders and LOVED my color. I did not order for a while and when I ordered again I thought I said all the same things but the color was very fake looking red. A red that is very unnatural. For my next ordered I looked up my previous color and put that in the note and I received the same FAKE UGLY RED! I really liked the original color so I’m willing to try one more time.. but it’s impossible to even contact anyone so im not going to hold my breath. Too bad. I really wanted to like this company! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for hard to cover grey hairNot for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |