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Custom Color Set
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66,772 Verified Client Reviews |
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My Hair Came Out Pink!I had used Esalon in the past and had done well with it. This time my hair turned out pink. I had to pay $160 the next day to have it fixed. Go to a real salon first. This is not worth it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wanted and no gray coverage!I have been using your color for a long time. Last time, I said it was too dark and wanted to lighten it but keep violet highlights. This time, it's nearly black and did not cover my gray. I am very disappointed. And, as someone else said, the color doesn't last nearly as long. What happened? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did NOT cover my graysI wanted to use your product specifically for root touch up to cover stubborn grays. It did not work for me and in fact made my roots a bit lighter than my color which I did not want. This is just not the product for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIvette - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
GraysIt did not cover all of my grays but I liked the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what is used to beI liked esalon when I started but something has changed, My color barely lasts two weeks. In addition, I am getting really annoying red undertones after two weeks. I have complained twice and nothing esalon had suggested has made a difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
So disappointedAfter using this product my hair turns brown! I tried using other brand black dye to cover the brown patches but It doesn’t work!.. The front of my hair is obviously BROWN and looks bleached !! This brand doesn’t work for everyone!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarjorie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad colorI finally used my color a few days ago and it damaged my hair. My hair feels like straw and the color didn’t even stay on my roots (yes I followed the instructions step by step) I had to go to the salon and get 4 inches cut off my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear of your experience. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good product but takes longer than otgersThis overall is a good product, but where others just have one colour to cover all this is much more technical to get an even colour, when you get it right it’s great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael J. - Thank you for taking the time to share your feedback with us! We're so sorry to hear that you are experiencing some difficulties with your custom colour application. We're happy to help you with this matter. Please keep your eyes out for an email from us shortly! |
Still not covering the grayThe color was changed a bit & that was good, BUT it still is not covering the gray after several shampoos, the gray is back. I'm only coloring my hair to cover the gray...not sure what can be done to resolve?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was ok, did not cover grayI specifically asked for good gray coverage and the grays at my hairline did not cover even though I made sure the mixture covered them. Pretty disappointed. Will be cancelling my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeckie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |