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Custom Color Set
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66,772 Verified Client Reviews |
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Not covering the gray properlyI’m a bit disappointed with my new colour( I change it from previous orders) and my grays are not covered properly, you can still see them as you can see in the picture. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Minerva! We are sorry to hear that you were disappointed by the grey coverage of your recent colour application. Your results are important to us, and we take our Colour Happiness Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I really want to like itI really want to like this product and service, but I’m yet to be satisfied. I’ve used the hair dye 3xs so far. Each time I’ve asked for a brown that doesn’t have any red to it, as my hair captures red tint easily. Both color options have had red and have not covered the grey. Also, when my colorist emails me, I truly don’t know if it’s an automated response, or if I truly have a colorist. I’m not totally sold but not ready to give up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color is WAAAAAAYYY offOrdered this "custom blend" to refresh my medium to light copper blonde hair. Im not sure if it was just someone mixing it and making an error, because I have had good results with the same order before, but this time it ended up a BRIGHT Mahogany Red! It was ridiculous. I had to pay to have the color removed from my hair!! Now I'm just walking around with bleached hair waiting on it to recover enough to try to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too brownThe quality of the product was good but it was too dark. My hair looks brown, not red. Can I have 15%more copper in my next batch please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Followed directions to a TAnd it was not the color I expected and left my hair dull and in a horrible shade. Super unhappy. Also unable to figure out how to contact to send back the shipment they just sent and get a refund. Bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with resultsDid not cover my grays when all other hair dyes have. Hoped this would be a good experience but nope. I am stil waiting for a response from my "colorist" a month later. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiza - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour proI do really like my colour and shade is perfect but doesnt last long I feel my grey shows really quickly the whole point of me using this colour is I thought it would last longer than a drugstore colour! Other than not lasting I really like it! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina H. - Thank you for your feedback! We are so sorry to hear that our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution to increase the lasting of your color and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Roots came out hot copperGray coverage is OK. I’ve had better. Like the color though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as happy as with previous colour mixI asked for plum mix and it was dark brown verging black, way too harsh! Think I may return to my previous brand when this eventually washes out and fades. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwfulFrom the smell that absolutely blew my nose off I should’ve thought not to put this on my hair! My hair has never been so bad in my life from this hair dye its made it dry, stretchy and brittle falling out. I think this hair dye is full of chemicals and will never be using again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaisie J. - Thank you for your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |