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Custom Color Set
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66,566 Verified Client Reviews |
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Not at all with the costDid nothing to cover my gray. Over priced and barely made any change. It was as though I didn't do a thing. Received my initial order and a touch up order. There was nothing to touch up. I cancelled and never received a refund. Not at all as advertised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greys.I actually left this on longer than needed because I was in the middle of a work situation and when I finally rinsed it out it didn’t cover any of the gray around my hairline. I get better coverage from a two dollar box from the drugstore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I want my orders to stopI had sent a email asking to cancel and still was charged the color doesn't take to my hair for some reason it does every other hair products i have used so I'm not sure why it doesn't do well with this but i asked to try different color and was not responded to just charged and sent the same color so i tried again and nothing same results i wish i could have tried a different color and might be giving a different review i mean i did pay for it i should have been aloud to choose the color but … 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTorria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and has reached out to you via email for further discuss your formulation. We appreciate you reaching out! |
Nothing like the swatchLooks nothing like my selected swatch in the beginning quiz. Matched my previously dyed hair to my natural blonde roots, which are a dull greenish tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiki Z. -Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom ColorDespite repeated emails to enhance my coloring, getting same disappointing results. Not satisfied with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very UpsetI am really upset with my first kit it has ruined my hair colour. I went through the process selecting images that best matched but also provide 3 personal photos of my current hair which I just needed root touch up to match. I Now have a awful, auburn( almost brown root) and VERY red ends. At no stage did I say I wanted a red hair tone. I wanted to keep my very copper/ginger hair which I loved. I now have no idea how I am going to correct this without excessive damage to my hair and expense at salons. I have added 3 after photos since using your kit and you can see how badly it has changed my hair from what it was. Not bad to say I only wanted a root match :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
no changeI was asked if I wanted the color adjusted, I sent back a request to change but the color came out exactly the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gwen, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I can confirm your request was received and your November order was adjusted. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can readjust your formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Easy to use, thought it would be more intenseThe kit had everything you could think of included. I was disappointed in the color though, I thought it would be more intense and bright. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not satisfiedI’ve used Esalon for years. Was always satisfied until last 2 colorings . Turned my hair on top orange color. I messaged Esalon and was told a colorist would call me. Nobody ever called. Esalon sent me a third color of the same for free that has not been adjusted. I’m cancelling my subscription. All Esalon had to do was call me and talk to me to figure out what changed the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorThis last color is not lasting like it usually does. I have been using the same color for years but now my roots are all showing after 3 weeks (white). Is there something I need to change to make the color last longer? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |