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Custom Color Set
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66,541 Verified Client Reviews |
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Uneven and Way Too DarkI am devastated by the outcome of my hair, I followed the instructions step by step. I was sent two different color dyes for my roots and ends! I look like a clown who’s hair color was botched! Two different shades and the ends of my hair is SOOOO incredibly dark and ORANGE! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair feels awfulLike straw 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyI had the original color adjusted because of brassy roots. Yet again I have brassy roots that I can’t get rid of. Plus my hair began to break off at the roots!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Caused a very itchy scalp!Why is the 2nd delivery automatically charged to my account and why is it DOUBLE? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Always the wrong colorI have been trying this hair color for a year now and each time it never turns out how it should. I have had it adjusted to darkest brown mahogany and it still turns out a light/medium brown with a hint of light red and my roots turn out bright orange red. I follow the directions exactly and it still doesn't turn out like it should. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulI wanted to like this hair color ..but it turned out to be worse than box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeike - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It turned my hair orange!!!!This color is awful. My hair is orange!! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair falling outMy hair is falling our more than normal since using your hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiwanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray roots not covered AT ALLContacted my stylist two days after coloring with pictures of my gray roots. They "reformulated" my color for the next shipment...and here I am with grays until that shipment in 6 weeks. Useless. I had to spend Thanksgiving with my gray roots for all the family pictures. And I'll get my next shipment right after Christmas, fabulous. If this was an actual salon I wouldn't have left with my hair looking like it does, they would have fixed it. The advice they gave me was to use color safe shampoo and conditioner, two days after coloring I hadn't even washed my hair yet, don't try to blame this on my products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ruined my hairCarefully sent pics, concerns and specifics of what I wanted to achieve. I should have known when they did t even look at my pic that I sent (and asked me to send one) that it was not the personalized experience they claim. Followed instructions to the letter and what I got was hideous. Then, attempted to address my predicament they have caused and no response. Well into 2 weeks now and all I get is bombarded in the inbox to buy more. Not one reply to the numerous pleas I made. Don’t even offer your money back and overpriced. Cheaper to go to the Dollar Store and buy a box of color to gain the same, cheesy outcome, only cheaper… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |