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Custom Color Set
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66,541 Verified Client Reviews |
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Not happyMy hair feels damaged after the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlvarez - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as dark as I hoped.The color was not as dark as I hoped. It was not even close to the picture that I sent. Also, it faded very quickly. I’m going to put the same color back on it one more time to see if it grows on me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Ends and rootsEvery other month you should receive a free ends refresher. As I need it every month I am being charged every month instead of receiving a free one every other. The colour fades to quickly to not require and ends application. My box this month said my ends refresher was free however i was charged. Difficult service when trying to speak with customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty W. - Thank you for taking the time to share your feedback with us.! We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Bad RedNormally I love my color, I don't know what happened this time but my roots are not even black they are a red.I cored the same way that I have done every time.One of the colorists did something wrong.. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEric - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyThe only thing that was nice, was the color was prepped. I didn't get complements about the shine. From my experience it's needing to order more products to keep the grey away when I want to be able to use product and it keeps grey away longer. I don't want to keep apply product especially after a few weeks. The other half of the problem is I had an order that I was able to get a full refund back on that I returned. Another order was sent when I tried to cancel and I couldn't get my full refund when I did previously try to cancel before shipped. I don't like the automatic sent, technically due to financial budgeting. The talk about eSalon which is why I tried it, was because it keeps greys away longer. That is not the case. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re truly sorry that our color experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BurnsIt burned my head like the entire time the dye was on. The colorist gave me exactly what i didnt want which was a coppery red. This is more ginger looking then red i hate it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorSorry, I have to give you a low rating because your website claimed a colorist will look at the picture I sent and read the message I sent with a description of my hair and it included what I wanted to accomplish with your product. It was obviously not looked at or read, evident by what you sent. I returned the product and your not even returning my money so I can give it another chance. It is unfortunate because I do my hair at home and some of my friends, thanks for you time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMayra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can never reach anyone to talk cause there's no phone number@Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked to be golden red...not dark dark brownDid my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not lastingI have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you! |