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Custom Color Set
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66,541 Verified Client Reviews |
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New Formula not as good as old formula!I have enjoyed using your color products for the past few years. The color was equal, if not better than the one my hairstylists use. However, I noticed with my last two orders, the formula did not last as long as it had with the previous formulas. I could see the greys, within 2-3 weeks! It is a disappointment, especially since the price has increased, since I first started using your products. I skipped my upcoming order for now. I had my stylist color my hair, which for the price was about the same, as if I had used E-Salon hair color. It also looked as good with my stylist's products. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Lot of hairlossI had a huge expectation from this brand. I have been following them from quite sometime. Finally bought the medium brown violet mahogany. Color is really rich. Love the quantity they provided compared to the box dye but..I had hairfall which I could possibly have for a month in a day.:( The color turned out more burgundy. Won't be using this product again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDivya - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
This Company Keeps Fraudulently Charging My Credit CardBEWARE! This company never delivered my initial order, then keeps charging my credit card even after I've cancelled with them multiple times. This is a scam and I've reported them for fraud multiple times. Shame on you ESalon for the bait and switch. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We're truly sorry to hear that your order never arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Problem w whole dealColor seemed different after mixing. After 35 minutes, and went to complete, the bottle was quite hot (that did not happen before). When done, the color did not cover the grey. my roots were showing. That hasn't happened before. Unfortunately not happy w this batch 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colourI ordered a copy colour for my hair and it's gone darkish red. I would like myoney back or a free colour as this was not the colour I asked for 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLizzie A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible grey coverageI wanted to love this but I do not. Terrible grey coverage and now I need to recolor. So extremely unhappy with this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyMy hair feels damaged after the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlvarez - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as dark as I hoped.The color was not as dark as I hoped. It was not even close to the picture that I sent. Also, it faded very quickly. I’m going to put the same color back on it one more time to see if it grows on me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Ends and rootsEvery other month you should receive a free ends refresher. As I need it every month I am being charged every month instead of receiving a free one every other. The colour fades to quickly to not require and ends application. My box this month said my ends refresher was free however i was charged. Difficult service when trying to speak with customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty W. - Thank you for taking the time to share your feedback with us.! We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Bad RedNormally I love my color, I don't know what happened this time but my roots are not even black they are a red.I cored the same way that I have done every time.One of the colorists did something wrong.. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEric - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |