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Custom Color Set
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66,516 Verified Client Reviews |
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No longer lasts like it used to!Something changed and this colour now fades between treatments. It used to be fantastic really covering roots perfectly and always the difference worth paying for over pharmacies products. Disappointing and going to have to wonder why pay more for something much like an off the shelf product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte G. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnsatisfiedI am really disappointed with my hair color. I have ordered mahogany brown before and loved the way it turned out but the formula this time made my hair color too dark with an unwanted tone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose Suny - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not light mahogany brownFirst order I received I was pleased with . I asked for a slight change for the Next bottle. I asked for a light mahogany brown they sent me copper . Now my roots are bright copper well the rest of my hear is mahogany brown . Very disappointed . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulieann H. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color wasn’t rightI feel like in my explication of what I wanted I was very specific and the color I received just wasn’t what I asked for. I wanted it to be more mahogany reddish and when I used the color you could barely tell I had even dyed my hair. I haven’t had it on long enough to share how it lasts in the long haul but the original product I’m just not happy with. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMegan M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The last 2 color sets were terrible. They would fade in a couple of washes.The last 2 colors sets were terrible. Did a poor job of covering my grey, made my hair very dry and would fade out in couple of washes. Very disappointed. Dec 2021: yet another disappointed coloring experience the last couple of times. Didn’t cover my grey hair at all and made it look even more dry and brittle. I am going to cancel my subscription 1 of 1 people found this review helpful. Did you? |
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Doesn't cover gray hairI'm done with your product. It doesn't work covering gray hair. I'm cancelling my account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Asked for an color adjustmentAsked for a color adjustment and attached a picture of color wanted....got the same color as ive been ordering...very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color pulled the shade of asked to decrease in my previous feedback.My prior color order I had asked to decrease the red in the color because my hair pulled the red car too easily. I was told adjustments were made. After i colored my hair is was a very bad and fake looking strawberry blond. I had wanted a lighter shade and this was NOT what i had wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering the gray properlyI’m a bit disappointed with my new colour( I change it from previous orders) and my grays are not covered properly, you can still see them as you can see in the picture. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Minerva! We are sorry to hear that you were disappointed by the grey coverage of your recent colour application. Your results are important to us, and we take our Colour Happiness Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I really want to like itI really want to like this product and service, but I’m yet to be satisfied. I’ve used the hair dye 3xs so far. Each time I’ve asked for a brown that doesn’t have any red to it, as my hair captures red tint easily. Both color options have had red and have not covered the grey. Also, when my colorist emails me, I truly don’t know if it’s an automated response, or if I truly have a colorist. I’m not totally sold but not ready to give up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |