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Custom Color Set
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66,516 Verified Client Reviews |
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Terrible.After 3 times of use it's turning my black hair RED!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSardis P. - Thank you for your feedback.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor colourDried my hair unbelievably and failed to cover 50% of greys! Too expensive to not do a good job and it's unclear you are signing up long term 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jessica! We are sorry to hear that you were disappointed by the grey coverage of your recent colour application. Your results are important to us, and we take our Colour Happiness Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Roots white and brownI colored my hair roots with half of each product, follow all the procedures washed it and my hair roots were still white and brown, I had to repeat the same procedure after 3 days. My hair color was still a little white but mostly light brown. My hair color is dark brown. Please make sure I get the same tone for the next one 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThe color is as expected, not as shiny as would have liked but biggest disappointment is that the grays were not covered as needed. As I dry my hair, using a circular brush I can still see the gray line when under the light and hair is wrapped about brush. I have to use the color spray to fully cover. IF it is that way right after doing my hair I am not going to be surprised that it will be even more obvious after a few shampoos. I left it on an extra 10 minutes being careful not to pull to the ends as they are too dark as is. I know how to color my hair, been doing it for a long time Just disappointed, can't seem to get anything that will cover gray completely. I would like to go lighter so the gray wouldn't show so quickly as it grows but that is impossible with the way the it is now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristine V. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwfulI joined this scheme towards the beginning of the pandemic attracted by the ease of being able to skip an order. As the company has become more greedy, they have made it nigh on impossible to Skip an Order. You just get an unwanted order our of the blue. I thought I had cancelled my account last time but the hair colour keeps coming....I now have 3 x unwanted boxes. Why would they make it so difficult to Skip an Order and Cancel an account other than greed at the expense of customer needs. Avoid!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma J. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ExpensiveI got my kit and I got charged $30 for 1 bottle of color. The price is outrageous 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggin - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Poor coverage grey hairI loved the first order I received but this last order was rather disappointing. Very poor coverage of the few grey hairs I have which were adequately colored last batch. I’m likely going to cancel future orders & return to the salon in person. At least the salon will correct any mistakes or whatnot for free. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CANT CANCEL ITHAVE tried to cancel it but another one just came please cancel thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No longer lasts like it used to!Something changed and this colour now fades between treatments. It used to be fantastic really covering roots perfectly and always the difference worth paying for over pharmacies products. Disappointing and going to have to wonder why pay more for something much like an off the shelf product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte G. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnsatisfiedI am really disappointed with my hair color. I have ordered mahogany brown before and loved the way it turned out but the formula this time made my hair color too dark with an unwanted tone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose Suny - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |