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Custom Color Set
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66,516 Verified Client Reviews |
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Too lightColor is too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still fading faster than I'm used toLove the colour but within a couple of weeks it starts to fade have gone slightly darker but still having the same problem, not been in the sun was and condition with shampoo for coloured hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane R. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ConfusedSo I originally started with this company using the demi permanent color, loved it but, was experiencing mega hair fall out. So I waited two months and decided to use the permanent line, it didn’t do a good job at all covering my white hair, I waited a week to wash and the first wash the color came off my temples! Ugh! I do love the custom color it is beautiful but not strong enough to last on my hair :( I wish e salon made a two week root product just for touch ups like Madison reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dull colorI requested to change hair color because it was lifeless in the past but they sent me the same thing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover my greyMy first use with you didn’t cover my grey. The second time, it worked really well. This 3rd time was back to how the first one worked…. No coverage on my grey. Frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Even with specific instructions I was sent the wrong color again!Even though a long while back esalon sent me a color which was almost exactly the color I needed they continue to change the color without any requests from me. I finally canceled my subscription as I was tired of receiving the wrong color no matter how many times I contacted them. Fast forward about a year and they offered me a deeply discounted price to try them again so I thought if I add a note with EXACTLY the color mix that they once sent me that was perfect maybe I would get the right color this time. I just opened my color box and IT IS STILL WRONG. I don’t even know how this is possible and now I cannot color my hair and have to go through the whole hassle of calling them and getting a refund. AND quickly finding another solution to get my hair done. I guess I should have learned the first time but I really thought if I made it simple and spelled out exactly what I wanted down to the exact color formula I might actually get it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor gray coverageI enjoyed the personalized packaging but that was about it. My first color was too copper toned for me and the gray coverage was pretty poor. I provided that feedback and my color was adjusted. Just touched up my roots and I can still see my grays, even with the new formula. I’m about 25% gray so I wonder how this works on people who have more. Pretty disappointed. Turned off the plan and will go back to the salon. I feel like out of the box even has better gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray coverageIt does not cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No gray coverage at all!The last two colors I’ve received have not covered any of my gray hairs. I’m so disappointed as I’ve had good luck with this color in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What is happening???First, the color bottle would not open (even when my husband used pliers on the cap) thus I had to cut it open spilling a lot of it down the sink. Next, the Developer was runny and not the rich conditioning feel of past Developers. I went ahead and applied to my hair, The color came out OK and will hopefully not fade quickly. Please let me know if you have changed formula! This is NOT what I have experienced the last 6 years!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLavonne - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |