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Custom Color Set
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66,516 Verified Client Reviews |
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great colour but did not cover my greys :(The colour itself is a gorgeous golden brown, but unfortunately despite following the instructions, it did not cover my greys. I don't know if it needs a different formula for resistant greys? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No gray coverageThe color is good but my main purpose was to cover my grays. And this does not cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marisol! We are sorry to hear that the color didn't cover your grays. Your colorist will review your formula to make some changes to increase the gray coverage. Please check your emails. |
Not enough productI had to go to Sally’s and buy hair color since this company don’t send enough product to even cover just the roots I have a lot hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cristina! Thank you for contacting us. We are so sorry to hear that you didn't have enough amount of product to cover your hair. We'll review your case in detail to provide a solution. Please check your emails, we have just got back to you. |
Hated colorHonestly I hated the color I got-I also did not know your color was only meant for roots vs an all over color and if I wanted to ever go lighter it wasn’t possible. Also I ordered the highlight to try bc I don’t like the color and cancelled rhe color set but still got it and was charged 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melissa! We are so sorry for any misunderstanding with our color instructions. One of our colorist will carefully review your case to provide a solution. Please check your emails. |
Not goodProduct is not good I only wash my hair about once or twice a week and this dye just washed out so quickly!! Hasn’t even been a month. Not worth it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnber F.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI always choose a burgundy and had complained that the last color didn’t cover my gray. They wouldn’t even refund my money. I have been using this product and recommending it for many years. The next shipment that came in turned my hair almost black. What has happened? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStar J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Same as box dye.More expensive. Hated the color. And returned the next shipment UNOPENED! *NEVER RECEIVED A REFUNDED. How are you still in business. *ripping people off thats how. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertssarah A. - Thank you for taking the time to share your feedback with us! We're truly sorry that our customer service were not satisfied with our service. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
ColorDon’t like color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI never received the color I order and now you sending the wrong one again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaxine W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair fell outMy hair fell out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Leslie, we’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |