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Custom Color Set
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66,516 Verified Client Reviews |
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Did Not Cover GrayWell, I wanted so much to love this. Just basically wasted 2 hours working on this only to take the towel off my head and see just as much gray as before. And, yes, I followed the directions to the letter. I am a seasoned home colorist, so it's not like I was working with no experience. Oh well... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark Ends Light Roots Again!Again Followed directions as directed and ended up with dark ends and light roots 😔3rd time using this product hoping for better results each time but just not happening. I even used the spay that helps for all over even color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the color I orderedMy matte ash medium brown hair colour turned my roots into reddish brown, lighter than my own hair! Had to go and buy another brands hair color and do my roots again. Was not pleased. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVarpu H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I tried another time .Was not happyI did not like my color .I wanted to give it another try but I am not happy with it .I appreciate you giving me another chance. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I will not use againI'm sorry but your product made my hair thin out to much, I wash it and now I have to remove hair before I drain the tub 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
No covering graysNot satisfied with coverage, have to color less than 2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsParvaneh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Turned my hair blackI wanted to cover my greys and get a slightly lighter bit of brown running through my hair. Instead, after following the instructions to the letter, I have ended up with black hair. Definitely not a product or service I would recommend to anyone I didn’t hate. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The worse color everUnfortunately I am so disappointed with how it turned out. I have been with esalon for a while with the demi permanent color, and always loved how the color turned out. I just asked to change to the permanent color for better gray coverage, unfortunately the color is completely off. My hair has a extremely uneven color. Very red roots. I am so self conscious about my hair now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGabriela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left hair extremely dry and brittleUnfortunately left my hair very dry and Britten 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Teresa! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greysThe main thing I wanted from eSalon, besides a refresh, was grey coverage and my colour didn't give me that. Though the lengths and ends are beautiful and my hair does feel smoother if not a little dried out from the chemicals, the most important thing to me is the coverage. So this isn't for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClare S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |