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Custom Color Set
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66,793 Verified Client Reviews |
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Color matchHi! I am very disappointed I asked to match my current color and whole crap it wasn’t even close! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not come ver my grayI have received 2 shipments. The first did not cover my gray so I thought maybe I didn’t follow the directions carefully so I gave it another shot. The 2nd time did not cover my gray either. Followed the instructions to the tee! Not satisfied with product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Is this a new formula?I have been a customer for 9 years but lately my colour fades really quickly and does not cover greys as well as it once did. Is there a formula change? When the colour fades it leaves my hair really brassy too. I have little shine and my hair feels drier whereas before I always had well conditioned hair after a colour. I’m so disappointed as I’m going to have to rethink my options. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsHi Catherine: We are so sorry to hear that your hair color is fading quickly. We'll be happy to review your formula and make some changes to improve the coverage. Please check your emails, we've just contacted you. |
AllergicA second box arrived, surprisingly: I had just tried my trial box and erupted in a rash wherever solution met my skin. The personalization is nice, but I would prefer to spend less and buy color without my name on it at the drug store. They deliver, too. I don’t mean to sound negative, it’s only because my head itches like crazy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color faded quickly.I have used Esalon on and off for years, and raved about it to friends and family. The last few orders, unfortunately left me unsatisfied. I actually skipped my last order to try some other brands. Good store bought color looked and lasted about the same amount of time as my esalon color. I forgot to skip my next order, so there is one on the way. My last one. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible colorMade my roots way lighter then the rest of my hair, and in the sun it’s a very light color. I wouldn’t recommend to anyone 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth itGreat packaging and marketing! The products itself was terrible, did not cover even one of my greys, in fact it didn’t even cover the lighter colour I had on my roots! Very disappointed, I followed the box instructions to a T and my hair literally came out as if I just had a plain old shower. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Package never receivedGood Morning, I never received my most recent hair color package. Thanks, Kaitlin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaitlin - We are so sorry to hear that your order has not arrived. Please check your inbox for an email from us to follow up with your missing order. |
Doesn’t stay on the greyWithin 3 days the color washed off my grey. My hair looked washed out and raggedy after 2 weeks. I want to like this but it is too expensive for my hair to look so awful. I’m going back to L’Oréal. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It didn't cover any gray hair.Everything was pretty neat and cool except it didn't cover any gray hair, even though I choose something that is supposed to cover it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRin - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |