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Custom Color Set
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66,516 Verified Client Reviews |
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Color not lasting as long.I’ve been a happy customer since 2017, but over the last 3 applications, I’ve noticed that my grey is showing a lot sooner, like within 2-3 weeks. My color is fading much quicker also. I’ve read that you’ve changed your formula, which so far is not working out for me. I need a better coverage product. If we can work on this great , if not I guess it’s back to the store products. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Where’s the colour gone?Thought something was up with my hair but relieved to see others here are also finding that the colour fades super fast….within two washes I’ve lost that rich, copper vibrancy and am back to having a faded colour. Really disappointing, have no idea why this is happening as the colourstay was actually one of the things I really liked about this product. At this rate I will have to go back to an actual Salon. Too much effort and chemical stress to only look good for a week. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSandra P. - Thank you for taking the time to share your feedback with us! We are so sorry to hear that you were disappointed by the lasting of your colour application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThis batch was so extremely thick it was hard to get it out of the bottle let alone work it through my hair. Gray not fully covered, terrible spotty results of color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not Enough timeThe timing is not right. Only my roots took and I had to go to my hair dresser and get it re done. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey coverageThe first time I ordered I was very satisfied, just needed a tweak for better coverage with grey. This time I was told to leave on longer. Coverage was less. I love the process and how it leaves your hair but grey coverage is most important. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour never rightI ordered a copper colour for my hair initially to be able to get that salon colour at home when lockdown meant appointments were scare. After being disappointed with the result the first time I was offered a free box. When it arrived I was very pleased thinking this was great service despite the inconvenience of having the wrong colour. After putting on the second box I was so annoyed that yet again the colour was more a vibrant red and definitely not what I ordered. Lost all faith now it will ever be right. 1 of 1 people found this review helpful. Did you? |
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Response From Our Expertsmichaela O.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time orderingPurchased for the first time , arrived quickly the packaging was great all very straight forward but to dark for me I wanted a more light brown , hoping it fades after a few washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKirsty O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What happened01.31.2022 6:17 pm EST Update: spoke to hair colorist today!, they are tweaking my formula to meet my grey issue. Thank you for the quick customer service response. I’ll let you know how the NEW mix goes!! So I am upping my review from 2 star to 3 star. 01.31.2022- I thought I did something wrong! However, after reading the reviews, I can see others have also been having the same issue. I have been a customer since 2017. I am on auto mail for my color every 4 weeks. I have stubborn white grey hair. Which my colorist is aware of. The last two times I have done my hair my Grey has not taken the color. I was so disappointed. So I had a “back up” kit (since being at home for a year due to Covid I did not stick to a strick 4 week schedule and might go an extra few days. This allowed me to have an “extra” kit as I continue to stay on a 4 week auto mailing. After 2 weeks, I decided to color my hair again. I have all the equipment, watched all the videos, (btw- I have been coloring my hair over 40 years) and still the grey around my temples and ear did not take. I know not to use the stain guard (never have) and I apply to stubborn areas first so it has a longer time to take. If this continues I don’t know what to do. I have noticed a change in the formula, and frankly it is not as good. Please please do something about this. I would hate to have to start looking for another supplier. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover grays that well this timeI found this box to not cover grays as well as previous orders. Maybe something changed? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the correct color please go back to my old colorThe past two times the color is now too dark brown/red. It no longer is soft black, so I now have about two inches of dark brown/redish band of color since it doesn't match the soft black that it used to be. I think there is a new colorist. I would like my old colorist or a seasoned colorist. Please send soft black for me BUT NOT TOO BLACK and NOT DARK BROWN/RED. The color changed when I tried the toner, but I thought that the toner was for the roots inbetween coloring, but it says to use only on the ends not on the roots. Therefore, I do not want any toner. I received a toner this time even though I deleted it. I hope that I wasn't charged for it because I don't use it. I have been with you all for a long time. When the color is correct, it's great. 1 of 1 people found this review helpful. Did you? |
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Response From Our Expertsesalon mom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |