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Custom Color Set
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66,793 Verified Client Reviews |
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Didn’t cover grey hairTried this and wasn’t impressed. It didn’t colour my grey which is what I wanted to hide. I did like the colour on the highlighted parts of my hair but not in my natural hair colour it turned my hair a ginger colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Naomi: Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you. |
cute but not as dark as the picturedefinitely deposited color, but it’s fading every time i wash it. and it’s much lighter than it looks in the picture. i actually kind of like it, but it’s not what i thought i was buying — and ill definitely have to dye it again as it grows out which is kind of a bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Hannah. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback |
Hair dyeDidnt cover my white this time mix was abit thick 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Janet! We are so sorry to hear that the hair dye didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
The color was brighter than expected.Actually the color was brighter in the front of my head and much darker in the rest of my hair. I am not sure if it had to do with the way I applied it. It also did not cover my gray hair very well. It did blend it but i could begin seeing some gray hair after few hair washes. I would try a darker color next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Permanent? Nope.Ive had cheap boxed dye last longer. This is low quality and not recommended. I tried it out for two months and had nothing but disappointment. I even tried darkening the color, but it washed out almost immediately. Will be cancelling my service asap. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMakency - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not satisfied.The color is not what I anticipated. It’s a bland brownish color that barely colored my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
KitI love how was the kit is to use. I think the color was a too dark for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No goodNo good. color just last a week. Grays come back after a week. And it does not matter how much hair color i apply still the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Easy to applyExcellent product to apply, just wish they did a darker colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! Thank you for sharing your feedback with us. Please check your emails, we've just contacted you to help you further. |
Never received orderI did not receive those order, and they're is no way to contact e-salon to resend it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |