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Custom Color Set
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66,516 Verified Client Reviews |
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Maybe my consultant was coming down with ….I have only changed my color a handful of times since I began using esalone. I was terrified that I wasn’t doing my touch ups fast enough before setting the timer. It was with the drive from San Diego to have the e team advise me in person. Sadly due to Covid they no longer offer that service. My color consultant adjusted my color and added another kit free of charge with more gold in it. I didn’t really notice a change. I contacted the color consultant online and rambled on about my burnette hopes and dreams asking if I should try one of their new colors. My consultant schooled me on color tones because I should have know that the color honey that I was thinking about was darker than my current color. Ok. Sorry it looked different online. When she said she found it hard to believe that I didn’t notice that much of a difference with my new formula or that I had a hard time a few years ago reapplying my highlights to my highlights I told her to turn off my plan. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Check your label before using !!I just colored my hair before looking at the label ! Turns out I was NOT SENT my personally mixed color ! My hair turned out MUCH LIGHTER and is not as expected. Because I hadn't colored on schedule, I had 2 color kits. Looked at my remaining set and it's labeled with my name and custom mix. The kit I used was a generic color. I should have read the label first ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colour i was expectingI was expecting a more red colour but instead my hair is copper brown. My colour was more vibrant before so i regret doing this. Sorry but i wont be repeating my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleHorrible product!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I wantedThere were no highlights that I wanted and the product made my scalp itchy cancellation is in the future 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color is strawberry blondeColor is strawberry blonde, not what I wanted. I did like the feel and smell of the products as well as the packaging though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Demi color doesn’t coverThe color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Do not buyThe color came out magenta with pink roots. It cost $200 to fix. Be weary. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedDid not cover grey at hairline Please discontinue my account 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t cover grays or reduce rednessI feel like the more I use this product the worse it’s getting at covering grays. I asked for an asher tone and I feel like I got the same color I got before. It also seems to be getting worse at coloring my grays… 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHey Erin! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |