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Custom Color Set
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66,516 Verified Client Reviews |
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Is darker better?This color is a result of my request to decrease the amount of copper in my color since I felt my grays weren’t getting covered well enough. This most recent formulation (more dark brown, less copper) covers well but is a bit harsh on my skin tone. I think overall I liked the look of my previous formula better even though the coverage wasn’t as good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Inconsistent two tone colorUnfortunately my root and end colors do not blend or match as expected leaving a distinct difference between them. I’ve reached out and asked several times to review this so we can get my color squared away for this next touch up but with no response after several months of subscription, I think it’s time to be done. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not happy2nd time try...still horrible colour coming...... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarina P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Customer ServiceHave not received my product yet so can not speak for product itself. However was supposed to receive two days ago and have wrote 3 emails to no avail. All I would like is a simple reply with shipping information so I can track. ****EDIT*** Esalon replied to this review with the same generic response they seem to reply with to all reviews with saying 'our expert has already reached out to you and resolved this', HOWEVER THEY DID NOT!!! I called them out and wrote the below edit and they deleted their response straight after! Can you please explain this Esalon? In response to your reply below no, none of your experts have reached out to me to resolve?!?!??! Why would you say that?!? 0 of 0 people found this review helpful. Did you? |
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Hoping 3rd try is the charmI can only guess that communicating “light Auburn “is a challenge because I keep asking for it though right now I’m just getting closer to “light brown sugar with golden highlights”. Cannot seem to communicate “the red component” even after sending pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMidwestL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Arrived late!When the color set I purchased and paid for shipping arrives late with no tracking updates it's useless. I had to get my color from another vendor. I see you have have a 100 percent satisfaction guarantee, so please refund my money. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel my auto shipI need to cancel my membership. I’m not going to color my hair anymore. Cancel my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still NO RedI’m very unhappy with the color, even after speaking with a colorist, who offered me a complimentary kit before I canceled. My hair is now a lighter brown, but not reddish at all. I’m going back to Garnier. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaure - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color not Lasting, no response from coloristI made a change to my color which made it a lot lighter when the request was to be slightly lighter. When I colored with the instructions I ended up with very light roots and the rest dark. Have messaged again with no response. I also noticed within a week I could see fading and my greys are showing. If this last fix doesn’t work I will be cancelling. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
too darkway too dark no mahogany and more black than dark brown-sent an order back and I still do not have my money back! I would like all of my money back including the initial color.. I appreciate their effort but too hard to get the color right on line .. I sent a picture of my hair but just too dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |