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Custom Color Set
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66,516 Verified Client Reviews |
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Unhappy with the productFirst orders works excellent on my hair, great coverage on grays, I received to much compliments, but after using the product for consecutive months the product not works like before , not coverage on grays I decide to stop buying the product, I was expecting same quality for all my orders also the price is to high. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Extremely disappointed with outcome of colorI was very excited and hopeful to try this product. Unfortunately, the outcome was extremely disappointing. I'm not even sure what to call my hair color but it is far from what I requested. I had ordered a platinum blond and sent the pictures and answered all the questions. I followed the directions to a T. My hair turned out a reddish brownish much darker than expected hair color. Also, it did not cover a lot of the grey. It is not even close to being blond. I am going to have to go to a salon to have it professionally corrected. I sent the last order back to you. I would like credit for both of the coloring kits please. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Light rootsLove the process, but roots meant to be black ended up red and lighter than rest of hair. Unsure how that happened, will try again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lizzie! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover any of my grayI purchased this item and tried it twice. The second time around I left it on longer. But still did not cover ANY of my gray. Was extremely disappointed after the amount I spent, TWICE. The store box color covers all my gray in less of the time. Not happy at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BEWARE! Demi-permanent formula contains hydrogen peroxideWould give zero stars if it were possible. Triple checked that my formula was identified as demi-permanent, applied it to my hair, noticed tingling, checked the formula of the developer and saw that it contains hydrogen peroxide, washed it out as soon as I could. So mad at myself, but I have no idea how you could market dye that permanently lightens hair as demi-permanent color. Now the roots of my brown hair have an orange-ish cast that will take forever to grow out. Bizarre and horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Julia! We're so sorry to hear about your experience. Typically, most developers include hydrogen peroxide. We truly appreciate your feedback! Upon reviewing your profile, we see that you've already left an adjustment request for your complimentary replacement for your colorist. It looks like your next order will begin processing on April 27th, we're always happy to adjust this date if need be. Please let us know if there is anything else we can do to help! |
Don’t bother.I asked to colour the ginger tones in my brown hair, I have brown/copper coloured hair. All the colour did was make me a slightly darker ginger?! I opposite of what I wanted! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Laura! Thank you for contacting us. We are so sorry to hear that the color didn't meet your expectations. One of our colorist will review your formula to provide a solution. Please check your emails, we've just contacted you. |
I'm not a ProTerrible results. Top of my head is super light bottom is dark. I realized I'm not a professional. I'm not coloring my own hair again. So disappointed. I look ridiculous. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Left wonderingI have questioned the last several shipments, wondering what has changed? Initially I was told everything was the same but I can't believe that. My hair is left feeling coarse and brittle, the product is more difficult to mix and apply. Now I am seeing more reviews on your site that other people are experiencing the same problem. Having a hard time covering the gray with the last couple of orders. I have been using this for several years and never had this much of a problem but the last six months or so have definitely been different. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still turns my hair Brassy/RedI give up! I have tried this and each time my hair is brassy/red. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover greys at allVery disappointed I found the directions to a T and it did not work at all I had a redye it two days later 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSummer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |