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Custom Color Set
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66,516 Verified Client Reviews |
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Still waitingI haven’t received it yet . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with your color soon. Keep an eye on your inbox for more details. |
did not cover graysmy grays were not covered and i did it twice bc i some had leftover in the bottle 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Used to be a five…Recently the colour fades extremely quickly on my grays. It acts like a semi-permanent rather than permanent colour. Such a shame, it was fabulous before! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tamara! We are sorry to hear that your custom blend fades sooner than it should. Please check your emails, one of our colorist just contacted you to help you further. |
Not the right color!I am really disappointed with this color, it’s way too light for me and the color doesn’t go with the rest of my hair 😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLind - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Save your moneyNot very impressed with this product especially for grays. Purchased the shampoo/conditioner sold on here and witching a week the grey was showing again. Was told I needed to change the formula. So I did and same thing. For $30 I would hope I’d get atleast 3weeks coverage. Going back to doing my own. Hello Sally Beauty supply. Leaves hair feeling so so not super soft I was getting before. Just not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVera - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor gray coverageI agree with other reviews. I have been happily using this product for quite a while now but recently within two weeks my grays are showing through clearly, and I’m noticing poorer coverage even immediately after coloring. I thought it was me - I didn’t realize the formula had changed. A bit disappointed and will try another brand. If you don’t have grays, though, the product is easy to use and the classic shampoo and conditioner smell good and leave my hair looking healthy, shiny and moisturized. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Asked for Ash colorAsked for light ASH brown, I look like a copper penny. It's awful and made my hair feel rough! Boxed color mich better results for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My roots are orangeI followed the directions exactly, timed everything to a T, and my roots are ORANGE. It's going to cost me $325 for a color correction in a salon to fix this. I've been getting my hair colored in a salon for decades and thought I'd give this a try. I do NOT recommend it if you're going lighter. (I have dark blond/light brown hair and was trying to match my existing light blond color.) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MisleadingI was so excited to try e SALON. I was so disappointed. There was nothing brilliant or radiant about it. All the photos I saw on line showed vibrant color. What I got was no different than a box color from Walmart! I feel very mislead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color way off and no response from emailGot my product and was really excited to try it but was suspect about the color so I did a strand test. Glad I did as the color was not close to blonde. I tried to email the company and go no response on the problem or request to cancel future shipments, so buyer beware! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |