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Custom Color Set
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66,516 Verified Client Reviews |
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happyVery happy with the new color, just wish it didn't wash out in areas after one shampoo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
It didn’t pick up my greyMy grey didn’t take the color, this is the first time it didn’t take 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not a colour I wantedStill too brassy too yellow not what I wanted requested more ash, doesn’t seem to be listened to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ruth! Thank you for sharing your feedback with us. We are sorry to hear that the color hasn't met your expectations. But no worries, one of our colorist has contacted you via email to assist you further. |
Will doI think blonde is always a tricky colour to get right, I have now tried two different colours and I’m just not impressed. First attempt I got ginger roots and the second time is a bit better but it still looks patchy and different colours. I need to book I with a hairdresser to sort it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shelley! Thank you for sharing your feedback with us. We are so sorry to hear that the color didn't meet your expectations. Please check your emails, your colorist has just contacted you to help you further. |
Disappointed did not cover the grey roots and color was darker than expectedThis is my second order and very disappointed. It did not cover grey roots . And instead of a dark brown, the color seemed to be more black. Not what I expected at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - Thank you for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent application as well as the color coming out darker than expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Grey HairI’ve been using esalon for about 10 yrs . But recently the grey coverage isn’t working as well. In one week the grey is showing so ever brightly. Would love some ideas or anything to help. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
What happened eSalon?You used to be so great and reliable, now your formula has changed, and won’t cover greys. I’ve been a loyal customer for many years, but now I have no choice but to find a new hair color supplier. You should have never messed with your original formula. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorColor was supposed to be light golden brown and it is more like medium golden brown. Way too dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect colour but...Great colour, however washes out fast. After 3 washes my hair is already lighter and the colour does not seem to be sticking 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are sorry for the inconvenience with your hair color. Please check your emails, we've just contacted you to help you further. |
Horrible ProductI bought the permanent gray coverage. It did not cover the gray. I didn't even dye my hair in some areas. I've dyed my hair for years and have never had an issue. I would not recommend this product to anyone. Waste of money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |