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Custom Color Set
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66,516 Verified Client Reviews |
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Turned hair purpleTurned hair purple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! We are sorry for the inconvenience with your custom blend. Please check your email, we've just contacted you to assist you further. |
Couldn’t get it rightI’ve had two goes now at getting the copper colour I get in a salon and both have been unsuccessful. Both times the colour has been much darker and redder than I wanted. After I shared pictures and feedback I thought my second colour would be spot on but it’s even worse, I’m so disappointed. I had really high hopes for esalon but it just hasn’t delivered, I wouldn’t recommend if you’re looking for a natural ginger/copper semi permanent colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anna! Thank you for contacting us. We are so sorry to hear that your custom blend hasn't met your expectations. One of our colorist will be happy to carefully review your case to provide a solution. Please check your emails, we have just contacted you. |
CoverageThis application didn’t cover all my grays and the color seemed brown more than a soft black. Kinda disappointed. Considering next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was way lighter on my rootsFor some reason this color gave my roots a golden hue while the rest of my hair was the darker, desired color I ordered. I was not happy at all with the look and this was the reason for my canceling. I received and was charged for a second round of color before I had a chance to try the first, otherwise I would have cancelled sooner to avoid being charged for two rounds of color. It definitely was not what I was expecting and based on this experience, I would not recommend eSalon to any of my friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dull colorNot happy at all . My hair looks so dry and damaged and it didn’t even cover my Grays. I followed all the directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorThe treatment did not work on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
good coverage but a little too red tone for meI have a lot of grey hair and the colour did a good job of covering it. My only negative comment is that the colour itself was too reddish for my blonde hightlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Same as most recent commentsWhat is going on with your products lately? There is a very distinct deterioration, and at a rapid speed! The last couple years the color has been sub-par and does not cover the grays and is very, very inconsistent, Did you get a new chemist? A new mixer, or maybe a new source of the raw materials? Clearly something is definitely off. I have been a loyal customer since 2013 without ever using color from another source since. What gives? Can you give us any kind of explanation to this huge variance? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dull lifeless color that washes out in a weekAfter over two years of being a customer I finally give up. The color is never what I ask for, there is barely any red pigment in it and it’s disappointing every month. After a week it has half washed out already. I send pictures of what I want and all I get sent comes out brown instead of auburn/red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not lastingI notice since I change my color it doesn't last as long as before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |