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Custom Color Set
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66,541 Verified Client Reviews |
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Doesn't cover grayHair color was darker than I wanted or thought I had ordered and even more frustrating, it did not cover my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleInstead of copper with light auburn I got raspberry. Im pretty angry 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wanted blond, not redI was a light blonde with a brassy red tent at the root I wanted to get rid of. I wanted to be a darker blonde without any red tent. I got a darker color but red. Just what I didn’t want. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Did not cover greysI was really disappointed with this batch. Normally it’s great, but I coloured my hair Sunday and on Monday I’m seeing grey hairs in the mirror. Feels like a waste of money and I’m wondering if I should cancel my subscription if it won’t cover greys. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't feel much different than a drugstore brandWasn't overly impressed with my color, to be honest. I think my color turned out too orangey red to be considered mahogany. (I was imagining a very deep wine, burgundy or Merlot red) like super vibrant. But as it turned out, not quite my vision. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t keep color on grays and fades quicklyI have seen noooo change in spite of my last note/request. I’m ready to move on. Request written : (1/14/2022) My hair kit seems to fade easily and doesn’t cover my grays for more than 4 or so weeks. I need a darker richer color with less blonde and a darker note 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't match my rootsMade my roots red, now i have to find a color to match and color correct my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AgreeI totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grey.I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey coverageThe color for grey does not last, for me, longer than a month. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |