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Custom Color Set
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66,541 Verified Client Reviews |
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Just coloredI have grays showing still. What a waste of time. Freshen my color but not my important front roots took! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We’re sorry to hear that your hair color is not covering grays as expected. Our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color very dullIt covered the grey but the color was very drab and dull. I expected more. I will not be ordering any more color. I also broke out in hives. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What happened?I never write a bad review, but my last order was a nightmare. My developer was open and leaking, and after coloring my hair, it was dull with no color at all. I went to my stylist a day after I colored and she commented on how dull the color was… I had just colored it the day before. I’m usually very happy with my color, but something was wrong with my order. Esalon is not the same…. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okIt wasn’t bad but it also wasn’t good. My colour turned out a bit orangey and not what I was expecting. Everything else was good and the packaging was really nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Charlotte - Thanks so much for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageAlthough it was a nice package, that makes me feel like a salon hair color, the gray coverage was awful, so my gray hair did not get the color as well as my natural hair. The product was soft and gentle on my hair so no damage but no coverage, therefore I do not recommend it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Zahra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't do anything at all to my hair whatsoeverNothing. Failed entirely. Just removed some condition, no change in colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad hair dyeThis was a total fail, I asked to lower the copper and I have copper hair on my roots since it was retouch. Blond highlights and golden brown hair. I have to spray my hair with brown spray so I won’t color again and damage it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Roselen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Formula changed???I don’t know if they change the formula but my gray is not covering all the way, this is the second box I’m using having same issue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Olga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did the formula change?I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Last product was not goodI have been disappointed by the last shipment. The color faded off within 8 days revealing my grey hair. I don't know if the product was defective or the quality has come down. Wondering if I should continue this at all! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Soundaram - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |