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Custom Color Set
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66,566 Verified Client Reviews |
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Terrible issueI loved this company and the product since I started using at the start of the pandemic but for the past 3 months I have been having issues with coverage of my grays. I changed my color a couple of times, but the last time I received my order the bottle exploded in my bathe when I mixed it!!! The bottle erupted like a volcano!!! It went all over my bathroom wall, the light fixture, the toilet, my ceiling and all over my bathroom curtain. I called to complain and they offered me two free colors and the emailed me “instructions on how to get the stains out”!!! My toilet is ruined, not even with bleach I could take stains out!! My walls were ruined because paint was blurred after I tried to take the hair color out and I had to throw out my bathroom curtains because not even bleach took out the stains!! I complained about this and no one from this company has had the courtesy to even offer an apology. I have pics and videos that I sent to them and nothin and never mind my ceiling!! Is ruined!! Thank god it did explode on my face!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarielena - I am so sorry to hear about your experience with our hair color. We have just reached out to you via email. Please keep an eye on your inbox for more details. |
Skip this go to a salonMatching a color over the internet is not a good idea. I specified that I was coloring over highlights I followed the directions but my hair was not dark brown it turned black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Hair colorThe color was not bright enough made my hair more darker than more lighter than I wanted it I wanted it more brighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We are sorry to hear that your color came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. We appreciate your feedback and look forward to helping you reach your desired color! |
Won't cover grayI have colored my hair for years but this brand won't color my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stephanie - We truly appreciate your feedback! We're so sorry your grays were not covered. Upon reviewing your profile, we see that you have already called in and spoke with one of our Client Service Representatives to discuss this matter. Please let us know if there is anything else we can do to help! |
Just wrong!Wrong color. Wanted red for all-over and they sent root touchup for my existing hair color. Waste of time and money. Why would I touch up roots on a color the same as my natural hair? I needed to cover gray and thought it would be fun to try going red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unforgivable!You messed up my hair color! My hair is dark brown now!!!! How did you mess this up? It's always been medium blonde! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re so sorry to hear that you were disappointed by the results of your color application. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to help! |
Nothing like the pictureI ordered a dark auburnish color and now my hair is almost black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ruined my hair with ugly orange rootsZero stars…Ruined my hair… I ordered my color, neutral dark brown 3.5 NN, with the assistance of one of eSalons’ consultants. I used the incredibly runny and watery solution following the instructions. I self color my hair every month so this wasn’t a new thing for me. After about 15 minutes, it had dried my roots up to 1.5 inches of hair, a horrific l bright orange. I looked crazy for a couple weeks while I let my scalp recover. Then, I went crawling back to Madison Reed. I forgot this was a subscription service too. So I was charged for another batch. I hope I can stop them before the ship it as I will just throw it away. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re extremely sorry to hear that you were disappointed by the results of your color application and your overall experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product quality could be betterThe color looks good but the product dries out the hair too much. I also noticed fine hair loss around the hairline. I'm taking a break and trying out other products to see how it goes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela - We’re truly sorry to hear that the product dries out your hair and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Exploded and didn’t workI followed the directions but it didn’t work. My hair is not cute right now. Some of it got super red and some of it didn’t change at all. The worst part was both bottles exploded everywhere. It sprayed out of the bottle so fast and strong as soon as I opened it. It’s on the floor, ceiling, cabinets, chairs, literally everything. It stained so much. I wanted it to work so bad but sadly didn’t 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Felicia - We’re so sorry to hear that you were disappointed by the results of your color application and your overall first experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |