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Custom Color Set
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66,566 Verified Client Reviews |
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This company used to be amazing, now has gone downhillI have asked for a light colour as my original colour is white. I kept getting a base of dark brown, whilst I was hoping to gradually go lighter and lighter. Phoned and talked to a colourist who promised to swap the base to a Light Brown and still got exactly the same colour that comes nearly black. I had to cancel my subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Veronica! We are sorry to hear that your hair color is not what you have expected. Please check your email, we've contacted you to help you further. |
Wrong colour from what I asked forI asked for a specific hair colour (9.0 Light Blonde) but was given a hair colour that was much, much darker, and not at all what I had asked for. I wish there was an option to skip the human colour adjuster element and just order a colour without someone meddling with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your personal colorist has just contacted you to help you further. |
Dark Beige blond turned out to be BRIGHT ORANGE!The instructions were easy to follow, and the packaging was very nice. The end result was the worst home dye job I’ve ever had. I followed the instructions to the letter and my “dark beige blonde” turned out bright orange. I’ve tried every trick to lessen the orange, and it’s not as bright but still very orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula to better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks so much for reaching out! |
Didnt cover graysI followed the instructions. But most of my grays didn't get coloured. And the Grays that did get coloured has more of a purple tint. Now my roots look light compared to the rest of my hair. I don't like the results. It is not worth the effort. Box die which I have used in the past seems to do a better job and is faster as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Diya! Thanks for stopping by. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further. |
Hair colorIs it possible for hair color to be affected by the heat in transit? I wasn’t able to apply the hair color until last week. I was out of town but had people picking up my mail. I always follow directions. My roots are an auburn color now. It’s not supposed to be this way. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe're so sorry to hear your latest color did not turn out as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details! |
It was a beautiful color initially. It completely washed out though.Completely washed out within a little over a month. Maybe because it was ammonia free idk. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Turned blond highlights greenColor turned blond hi lights greenish under indoor lights. Did not cover grays after 2nd wash. Still has greenness color. Does not look good. Will be getting professional color correction as soon as my hair regains a better not so dry texture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Be cautiousThe first time, turned my dark blonde hair orange and the color they sent to fix it, made it worse. Then they sent a cure all color to help that and I have given up, I will just have to live with orange hair, until I can get to a salon. It may work for many people but for a few of us, this is a disaster. An orange disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out! |
IncorrectThe color was darker than my ends were and ultimately not the color I wanted or expected. It set my hair coloring journey back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFunmilayo - Thank you for your feedback on your color. We are sorry to hear that your color formulation came out darker than you were expecting. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happyHi there, I was so excited to try this product, when I finally did, I was disappointed. I have been coloring my own hair for years so I'm not a novice. After mixing and leaving it on the required time, LOTS of gray did not cover at all. Not just round my face, but top area and well- several areas. I have one more kit to try- and will see if it was me or maybe a bad kit, but for now sadly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |