|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Custom color setSince Dec. 2021 , I haven’t received my correct color for my roots. My color has been turning my roots golden instead of what they are which is a darkest brown. I have had to use a root touch up every time to correct the color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaverne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We truly appreciate your feedback. |
Doesn’t cover grayDid not cover gray and faded in one week. CANCEL all future orders. Just cancel! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not happyVery poor gray coverage 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaureen - We are sorry to hear that you did not have adequate gray coverage with your color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too harshMy color set felt like it was burning my scalp too much ammonia. Nice color cover up but too strong. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKyls - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
bad colorthe color they sent me turned my hair orange red and it did not cover the roots, instead it made my roots light orange red. the color I had before was good then they changed it and did not listen to the color I wanted. It was not dark auburn. it was light pale red with orange tones. please send color that I first started with.. what is going to fix the decoloration of my roots? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good colourLeft my scalp dry and flacky contacted support didnt apologies for this happening ive tried shop hairdye and its never left my hair like this i am having to put mostistures in my scalp to restore it back to normal again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Sarah! We are truly sorry to hear that your hair color didn't meet your expectations. Your colorist will contact you to help you further. Please check your emails. |
Not grey coveredAnd it’s not my color , well not the color I asked for 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMonica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still no gray coverageThis was my second try with eSalon and I still can’t get gray coverage. I followed directions, really focused on the hairline and timed it. Gray still showing. I’m going to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Keeps trying to charge meIt says my ordering has been turned off yet every month they try and charge my card different amounts. What do you have to do. After the color was very wrong twice and contacted customer service they are still charging me card that doesn’t go through but enough is enough 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is ok! I guess I’m not explaining myself correctly!I had the color adjusted and it still isn’t what I’m wanting. I guess I’m not explaining myself clear enough! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |