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Custom Color Set
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66,736 Verified Client Reviews |
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Too darkThe first order left my hair sort of reddish after a couple of weeks. This time, left it really dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebbi - Thank you for reaching out! We are sorry to hear that your latest color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not perfectI tried several different formulas to try and match my natural color but it was never quite right. The product is easy and convenient though. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We're truly sorry that our color did not provide the results that you expected and appreciate you sharing your feedback. We are always looking for ways to enhance our color and products. |
Doesn’t cover GrayI’ve tried it 3 times now and it does not cover my grays. It is a lovely color, however a little darker maybe a medium ash blonde and adding Olaplex would be great!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDaisy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
A MESSDoes not work for me. It stained my pillow cases for weeks. And even after cancelling after first order I’ve been charged twice since. No where is the a number to call. Unfortunately a really bad experience. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey's did not takeAfter only two weeks, my greys turned red rather than staying brown. I have lots of grey at my part and I used the special pre-color spray for the grey hair. At first, I loved the color, but it didn't last at all. I am extremely red at my part. I have only used the product once and loved the texture of my hair, but the color needs to last longer. I will try it one more time to see if it will last longer next time. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad cover, messy application and lots of waste. Not vegan either!I was initially happy with this because I loved the colour but now that my hair has settled I definitely think my roots look darker. I followed the instructions and did the root section first but actually I wish I hadn’t as I’ve never had this problem before with home dyes. I feel like I need to dye it again now but I don’t want to hurt my hair with the extra dye. It was also incredibly messy! The shower unit was covered due to the last stage of pouring the colour over at the end. Oh and there was a lot of waste!! I have long hair but I had well over half a bottle of each colour left (I actually wish I just used the roots colour on the ends and saved the other bottle for a second dye). I was annoyed to see this product had silk in it, my fault for not double checking it was vegan but silk is such a cruel ingredient, I appreciate you have a peta certification but I don’t see the need for such a cruel ingredient when there are so many vegan alternatives. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Megan! Thanks for stopping by. We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not impressedThis dye did almost nothing for my grays!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingColor fades within days showing grey. If I wasn’t grey I would like the product 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I did everything per instructions and didn’t cover my grayWas really excited to color my hair but even following to directions exactly looks off and it did not cover my gray 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We’re sorry to hear that you were unhappy with the results of your custom color. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
too darktoo dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |