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Custom Color Set
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66,713 Verified Client Reviews |
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Doesn't cover grayI have use this product four times now... The first set didn't cover the grays, and neither did this one.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDena - We’re sorry to hear that your hair color is not covering grays as expected. Your colorist is working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
This is terrible!I received it n was so excited to receive it. I applied the color n waiting … rinsed it all out washed n conditioned it. Waited for it to dry a bit. The color took to my roots but not length of my hair! Geez I look ridiculous! Wish I never tried it! Now I have to figure out how to cancel this! What a waste of money n time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Hair ColorNice color, but didn't even begin to cover the gray... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour way darker than advertisedI ordered a dark blonde colour and the colour after i had finished was more like a very dark brown, I'm really not happy as its at least 3-4 shades darker than my natural colour! I think the product quality is ok, my hair doesn't feel damaged so that's at least something. The instructions were easy to follow, my hair came out even but a shame it's a totally different colour than what I ordered. I would say order if you want to stay your current colour and just cover greys it will work great, but i wouldn't recommend ordering if you want to change your colour even if only 1 or 2 shades lighter, you might end up with something totally unexpected like i did 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyDidn't like it made my hair dull 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Too dark!I’m sure when I ordered this I wanted to blend highlights to my natural dark brown hair. I’ve just got round to using it after being worried about a permanent dye and found it’s way darker than I was expecting! However, the actual product comes with everything you need to colour your hair and my hair feels lovely and soft - just disappointing that the colour is so wrong for me… husband asked if there was a photo of the colour (No) just what I’d ordered… Maybe in June I had wanted to go much darker (?) but have just used and now thinking of dye remover … It might just take a while to get used to…. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSazzle - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Carrot headThis is why we don't color our own hair at home. I ended up with carrot hair. So much for a stylist looking over your order first. Just pay for the expert. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not fully effective in covering grey hairThere were several grey hairs remaining after dying 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina - We are sorry that your experience at eSalon didn’t quite match your expectations. We would love to adjust your formulation to increase the grey coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good kit but not right colourI ordered dark brown with a slight hint of red mahogony. I dyed my hair last night but it is far too red for what i wanted 😢 I wanted something more natural like an auburn colour as i’ve tried loads of red dyes in the past but this is not natural at all. I’m hoping the red fades out. I would order again but i would order a different colour. I was confused as they sent me 2 colours, the roots had more brown in and the ends colour had way more red in.. i was wanting more brown tones than red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jessica! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Canceled but they keep sending it and charging me.I canceled the day after I got my first order and now they are sending and charging me for another. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRamona - We truly apologize for any confusion with your cancellation. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |