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Custom Color Set
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66,713 Verified Client Reviews |
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Not happy with the unwanted colourDid ordered the blonde coper, and to be honest i think they sented me the wrong colour, turns out my hair is auburn now and very dark. So i wanted to order the colour i wanted to order, but was afraid would be to bright copper ( the intense copper) and now its not even on the website anymore.. im a bit disapointed thb 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alyssia! We are so sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
ColorVery disappointed in color. Instead of a medium ash blonde it had way too much red in it. Will not use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHarriet - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Doesnt cover greyEvery time I get this I tell them it needs to cover grey and I follow the instructions. Every time, as soon as I wash off the dye, you can see the greys right off. It is very disappointing. You can tell i dye my hair because it doesn't cover the grey roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not covering the rootsGreys not covered. Please advise how to use the formula for covering greying roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuhi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was it the right color mix???When l first opened the esalon l was very impressed with the arrangement and order of it. As l read the instructions and check the color chart that was part of the instructions. (Which was thrown out) l notice that there was copper add to it. One of the information gave my colorist is l wanted to to have less brassy color in my hair. I trusted my colorist thinking she knows what she is doing and colored my hair. I actually wanted Red hair color So l gave a 3 star because of wrong color and my hair feels hard not soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
It burnsI think this formulae is too strong for my skin. It burned my skull after I applied it. And also I found I lost a lot more hair afterwards. I ordered two orders after my first application of this. I didn’t notice the loss of hair until later. Now I got the two orders but I don’t think I will use them. Not sure if I could still return them. I prefer the first formulae I had now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Applicator bottle changedThe bottle no longer has a cap, you have to cut it. It's much harder (and messier) to control how much comes out and also feel rough on the scalp. Please change back to the old version. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're truly sorry that the bottle did not have a cap. We have reached out to you via email to see what we can do about remedying this situation, please keep an eye on your inbox for more details. |
i have cancelled my subscriptionhave cancelled subscription it’s too expensive and doesn’t even cover grey hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shaheen! We are sorry to hear that your color hasn't covered your greys. Please check your email, we got back to you to help you further. |
Arrived damagedArrived damaged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorissa - Thank you for reaching out! We have reached out to you via email to discuss this matter further and remedying this situation. Keep an eye on your inbox for more details. |
Does not color gray effectivelyThe past several months orders do not color my gray roots completely. There are always gray roots even immediately after coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |