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Custom Color Set
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66,689 Verified Client Reviews |
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Not enoughWasn't enough product for my hair length 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ashleigh! We are sorry to hear the product wasn't enough for you. Please check your emails, we just got back to you. |
Demi-Permanent ReviewI'm not ready to transition to permanent color yet, so I use demi-permanent to blend my greys. I liked the coverage and color of this product. However, on my next order, I adjusted my color to be lighter and the resulting order was actually darker than my first. I had to contact customer service and have them resend a corrected order. That was a pain. Also, on reorder, you have to pay extra for a second bottle of product for your ends. For permanent color, it makes sense to just send one bottle for roots, but with demi-permanent, it all washes out, requiring you to redye your whole head. The price ends up being over $40 per application of demi-permanent every 6 weeks (or however often you color). This is still likely less than in a salon, but more expensive than a demi color from Sally. I haven't decided whether to continue with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your formula just right! |
Very UpsetI requested a change from permanent to demi permanent with no change to my color. My box arrived and said the same color name so I didn’t think anything about it. After using I was in shock with what results I got. I went back and looked closer at my formula and it was completely changed. Very unpleased with these results and want them corrected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't last longI was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
horriblemy hair orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the outcome I expected.Left my hair reddish I even left the color on longer as it takes longer for my hair to pick up color. Used toner and it only took out the brassiness but not the red overtones. Trying to D/C future product and it only allows me to postpone on stop all future orders. The product was good value for the price and was packaged very nice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was too lightI originally requested a dark brunette, but the colorist told me that I need to start light first. So I did, but the color has faded so fast and I need to color it again after 2 weeks 😩 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
DisappointedColor was a disaster I followed the instructions to find my hair was a bright shade of red. Following day I able to visit hair salon and fix the problem. This was a very expensive color fix. Recommend definitely not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was not satisfactoryThe color resulted in too much ash. I’ve had to wash it several times to tone the ash down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AwfulI followed all the steps on creating my colour, my hair never even changed with the colour then I used the lightening kit with toner as directed. My hair is green/yellow!! It looks awful!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jess! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we just got back to you. |