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Custom Color Set
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66,689 Verified Client Reviews |
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allergic to productI used your product, gave me great color and shine. However, my scalp, neck, behind ears and upper back broke out in a ichy red rash. It lasted for 2 months. I emailed you twice before with no reponce from you. My last email asked you to discontinue my shipments. Now I recieved another one. I need instruction on how to send back the hair color, its unopened thanks Melody Krakow 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color gave you a rash. Please keep your eyes out for an email from us shortly. |
Very disappointedI was/am very disappointed with my product, my color wasn’t anywhere near what I wanted. I really didn’t even have the choice to pick what I really wanted, and I’ve never had a hair color make my hair fall out as much as this one did. I’ve used it twice. But I don’t think I’ll be using it anymore. I’ve done a way better job buying my color from Sally’s and doing it myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Enola, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor coverageI gave this another try and I’m so unhappy with how the coverage failed. I colored my roots on Sunday, 4/14 and completely saturated my roots and around my face. I haven’t even walked my hair and the gray is showing. I don’t know what to do. Do I need to switch products? I have a picture but don’t know how to insert it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
not 100% gray coverageThis works better than some others but am disappointed that it still did not completely cover my grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Karen, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Didn’t cover my grayI filled out comments said that I wanted to cover my grays. I said I had black hair. I was sent soft black and it was brown basically so my gray was still there. I had to go get another dye that is black not soft I Won’t use this again. I was sadly disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christina, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I don’t know!Unfortunately I can't give a good review so far. I went abroad at the end of March. I ordered on March 13 because the website stated that it would be delivered within 1 week. But it took more than 3 weeks before it was shipped from the online store, and then a long time by post. So by the time I had to leave the set had not arrived. It will be a long time before I can try it out! Very unfortunate. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDorien L. - Thank you for your feedback! We are truly sorry to hear that you didn't receive your order. We will reach out to you via email to help you with your order and our shipping time. Please keep an eye on your inbox for more details. |
coloring lid broke.The lid for the color broke & spilled in the box. I did not get to color my hair. I am disappointed with joining. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello A, We’re truly sorry that our product quality did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyStill showing red. Not a hair color l like. I wanted dark brown only, my hair is medium brown naturally. Formulas also made me itchy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re truly sorry to hear that your color turned out different than expected and you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Orange HairI am sadly very disappointed in this hair dye experience. My goal was to have a soft natural light brown matching my root color. I took the quiz, uploaded photos, wrote out my goals to the colorist. I was advised to first fill my blonde highlights with a copper tint rinse. I then applied the "light neutral brown" on top. I was left with nearly black hair. Upon trying to rinse the color out over the last week I have been left with a carrot orange color. I followed every direction to a T ... my hair is now damaged, not a cute color, and will have to be fixed professionally. Save your time and money and go to the salon or buy a box from the drug store. This is no different from them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I Love the color! But it did Not last, on covering my grayI informed U when I filled out the Questionnaire! In witch 🪄 I said my gray hair is thick & unfortunately very stubborn, it just didn't cover my gray hair. But Love, love the color mix! ;) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vivian, I am sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |