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Custom Color Set
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66,689 Verified Client Reviews |
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Permanent Hair Colour Set Colour: Medium Blonde Strawberry 8GCThis colour was, I thought, OK at first but people have said it's far too bright for me. Also, it fades after a couple of washes with my roots coming through too quickly. Therefore I would like to cancel any future orders and unsubscribe. Cheryl Mason 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cheryl! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Spend the money at the salon!The color I ordered was light brown... This turned my hair RED! 😡 I now have to spend hundreds at my hair salon to get the red out of my hair and the color I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
colour setUnfortunately, the colour you sent me did not take at all. I first carried out a strand test, which showed no change in colour. Then I tried another on a different part of my hair, leaving it on for much longer to see if it would take at all, but there was no result whatsoever. Can you please let me know why that may have happened? regards, Silvi 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Silvi! We are sorry to hear your color didn't take. Please check your emails, we got back to you. |
Poor poor qualityDiscontinuing my future order seems impossible. This is a scam and fraud. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTherese - We truly apologize that you are having trouble turning your Plan off. We have reached out to you via email to see what we can do about remedying this situation. |
Did you change the ingredients? Strong smell/harsh chemicals...unusableI am so sorry and saddened to have to write this review...I have had only good experiences with esalon for several years, now..is there a new mix of chemicals in my recent order? This blend has a much stronger smell of chemicals and when I applied it t my skin in immediately became irritated. I can not use it. Please let me know if you have changed anything and how we can resolve this. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough coverageResults are not worth the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSukhwinder - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my grey for longTwo weeks and the grey was showing. Also made my scalp itchy. I have cancelled my order, but still you have processed it and it's on it's way. I will now have to find a blonde and gift them the kit as I have had to return to my hairdresser for her to sort my hair out, plus the pharmacy to sort out my itchy scalp. Lesson learnt leave your hair to the professionals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Debra! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Faded very quicklyHello, I usually have really good luck with your product, however this time the color faded off my gray very quickly. Also, I noticed on the set that was shipped May 5th, is going to my old address in Montana. Everything under my account says my address in Idaho though. Yikes! Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did get any colorI followed all the steps and used both 2 bottles but still didn't get any color. didn't even change colors of the gray hair . I was super excited and super hopeful for this color. but sadly I am disapointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCustomer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please call us toll-free at (866) 550-2424, 8:00 am – 5:00 pm, Pacific Time, Monday through Friday so that our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too Dark and damaged my hairColor is too dark and I found it damaged my hair. I thought I cancelled my account but eSalon still sent me a package this week of color that is too dark for me. At minimum, if eSalon is going to force color on me, you could have adjusted it after I said it was too dark the very first time. 1 of 1 people found this review helpful. Did you? |