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Custom Color Set
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66,689 Verified Client Reviews |
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No interested in the colors no moreI am no longer interested in the colors 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color do not last longI have been noticing my color only last 1 wash and fade. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMarissa - We’re sorry to hear that your hair color is fading faster than you expected. Our colorists are happy to work with you to adjust your next color formulation. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Waste of MoneyThe price of shipping is outrageous! It says 3 days shipping but mine has always been late and my last shipment was over 2 weeks late! Trying to get into contact with customer service is nearly impossible, I couldn't find a contact email on the website I had to google it and so far it's been 4 days with no response. You don't get much colour either, the bottle will only do my roots each time. Honestly go to a hair dresser or coles for bottle dye, this will just let you down. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was not happyI tried this 2 times and unfortunately it does not keep my hair black. It dies my roots to my natural color so I am completely confused. I thought maybe I did something wrong but nope. It is not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor customer service, impossible to cancelI did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further. |
Haven't received itSent a message in and still haven't received it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
Gray hair coloring wasn't what you expected?I was disappointed after my hair color was not colored. I am sad. I was expecting something better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Omayra, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |