|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
DecentI was impressed until my second wash. My roots are now lighter than the rest. It has only been about 2 weeks. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very unhappy 😭Not even close to my color 😭 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRocio - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What in the world is this?If someone would please get in touch with me,I’d appreciate it.i just applied my latest box and it’s terrible.the roots and ends don’t color match at all. It’s awful. And I am going on vacation tomorrow. Guess I have to wear a hat all week. I uploaded a picture plus two Inspo pics for the next box that I hope will be free? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turn to be redMy hair turn to be read and I am not sure why I am not able to cancel my order as I will not availbe to use this colour. Can you please help ? I am trying call but no answer so far ! 1 of 1 people found this review helpful. Did you? |
|
gold colorDid not get complete coverage, for some reason I am still getting the gold color streak, not a lot like the time before but still have one. After one washing I have a lot of gold color. Would there be anything you can do to help this. I do not have any redish hair but i am getting a redish gold color. I always used the black/blue color for OTC. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RootsMy color for my roots didn’t come out dark enough. I just look like I have hot roots. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Jessica, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (: |
DID NOT COLORDID NOT COVER GRAY! Never received my refund per guarantee then was charged 2 more times!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsFelecia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Difficult and not as describedThis was a hard application. I needed my husband to help. I won't use this versus the other all over coverage. I sent a message to Esalon about my concern, and they acknowledged my email, i still have not received a response. I expect a response will come after I post this . 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
ColourThe 2nd set has hardly no plum in its nearly blk not happy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Claire! We are sorry to hear your color had not much plum. Please check your emails, we got back to you. |
ColorDid not care for color at all. And dryness of hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarla - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |