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Custom Color Set
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66,689 Verified Client Reviews |
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did not cover white hairI followed the instructions... but saw no gray coverage. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Colour not rightI want to cancel but don’t know how 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - Thank you for reaching out! Please keep your eyes out for an email from us shortly. |
Just not for me I thinkAt the start loved this concept and the product but it doesn’t cover my greys for long, coverage not so good long term. So wanted for this product to be right…. Maybe I’m not ordering correctly 🤷♀️ but love the classic shampoo and condition that comes with the colour box. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Paula! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Color didn’t do anything.Not sure why but the color didn’t change my hair color or even tone it at all. Looks exactly the same. I was hoping I would like it, not sure what is going on. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kim, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Faded awayThe color faded away so quickly, although it was supposed to be permanent. It was also very difficult to get the color out of my hair. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsHello Fatema, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
DisappointedVery unhappy with the colour, I wanted to get rid of my unwanted gold brassy hair and this was even worse than my previous colour, it was everything I never asked for and now I’m left with feeling and looking awful, I may have to go to the salon to get this sorted so will cost me more than I thought 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you. |
Don’t do it!Wish I could give a zero star. Attempted coloring my hair with this, didn’t even get half of my head covered before I got in the shower as fast as I could to get all of it off me. Smell was so strong that when it got anywhere near my face it sent a shock through my nose to my whole body and then a burn sensation. The burning is less intense but still in my nose, it made my head itchy and gave me a headache as well. DO NOT DO IT! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my gray hairDid not cover my gray hair 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLilian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not as asvertisedTurned my hair pink 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Donna! We are sorry to hear your color turned our pink. Please check your emails, we got back to you to help you further. |
Wasted my moneyIt did not color my gray and barely colored the rest. Very unhappy. Will not recommend or purchase again. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |