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Custom Color Set
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66,655 Verified Client Reviews |
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Needs a few adjustmentsColors not right yet, I think it’s pretty hard to get the right color by looking at photos on a phone. Have sent a few texts to get it changed for next time. Have had auto replies about stylist working on new color but nothing from a real life person! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rachel, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedBought out ginger in to my hair once it had faded 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Leanne! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Not enough for greyI have pictures but it just didn’t cover all my grey. I love the look of the color where it did cover. But just not enough for the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happy!Didn’t covered my grey hair🥴 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartina M. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour application. Based on your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can do to help! |
Fades quicklyThis hair color is less damaging on my hair than store brands but it fades significantly by the third wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looks horrible and does not provide grey coverage.This color mix looks totally unnatural (like cheap drug store dye), is WAYYYYYY too dark, and did not provide grey coverage. It looks so bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Hannah, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color Customly TerribleI went through process and sent a picture of my preferred color. What I received wasn’t even close. My hair should’ve been light medium brown with gold but what I got was nearly a black color. It was shockingly awful black. This company had no remedy other than to use clarifying shampoo and let it grow out on it’s own. Hola if you know how it feels to walk around with a shocking hair color you weren’t expecting. When you order this product you’re experimenting with your hair color. It didn’t turn out good for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Bernadette, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Zero coverageI followed all directions and even left the color on an additional 7 minutes. It did not cover my roots at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too darkI was supposed to be dark blonde and I am brown straight up brunette nothing blonde about it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
AllergyMy scalp itchy after I apply 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |