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Custom Color Set
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66,655 Verified Client Reviews |
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Poor gray coverageFirst I’d like to start by saying the color wasn’t what I expected however it was not terrible and I’ve actually received some compliments, but I wanted to have a brown root with my already highlights with the goal being to secondly, cover my gray hair/re-growth. The color was actually the same color as my highlights so it lightened it and I still had a good amount of gray hairs showing (people didn’t notice but I did). I will definitely have to try this again to see if this will help me save money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Very goldI’m hoping for more cool blonde less gold. I have the goodbye gold product, but it is very drying. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsIvy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible companySo much for your own stylist to color plan. I did my profile for a copper orange, and received the item only to find out the color is brown. I’ve been a copper for 8years now only to have ESalon mess that up and damage my hair! The product smelled horrible and my hair is now damaged. Very disappointed. I don’t want any credits, just refund my money! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsViktoriya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
wrong color for meI'm not happy with this color. when i ordered this time I thought i was ordering a different color, my mistake, but i did not ask for auto ship. Another shipment came. I want to return and get refunded. Is that possible 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedThe color did not have any purple hints at all. I like the dark brown but was looking for a little flare. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not if grayI was definitely not impressed with the coverage of greys it definitely did not cover them mostly at all. Color is okay but not anything I can't come up with myself. Definitely have darker ends than roots. Could be the poor grey coverage, but I'm thinking probably not. I have had my friend color my hair as she was colorist and hair cutter in NYC for years and she managed to get full coverage with no difference in roots and end color. So I'm thinking I will just cancel subscription and go back to paying someone to do for me that will get it correct I gave 2 stars because i did like the kit having extras such as stain remover and blocker of skin coloring as well as shampoo conditioner brush gloves. So that was basically all I liked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very darkPrior to this colour I was ginger, I asked for a light brown/caramel/honey brown as I didn't want to be a dark brown. I was advised a light brown with the current ginger tones would give same affect, however I would say that I am more a medium ash brown now, no warmth in it and really dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Astra, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I Still Have Grays Around My FaceI still have grays around my face even after I use the custom color set. When I say 'after", this means after I dry my hair after coloring my hair. Maybe it's because I used the Conceal and Cover Root Powder In the morning and colored my hair during the evening? I've attached photos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tracy, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not quite what I had in mind... Maybe my description was at fault?.I just wanted to warm up my gray- not delete it. I received a medium blond demi, color that is supposed to wash out. I hope it washes out fast because it looks medium brown on me. I may not have used the right words for what I wanted because this is my first time wanting a change of gray. Maybe warm and neutral light blond streaks would have nailed it? The colors and other products are high quality. Good company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Ayme, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never could get color wantedTried a couple times and it seemed like the hair colorist wasn’t listening to my desired hair color I was trying to achieve. My hair was a dark brown and I wanted to get to a lighter brown after 4-5 times it’s still the same brown. They didn’t ever change the color sent except once to a barely different shade of dark brown. I didn’t want red tones and I got red tones in my dark brown as well. Was going for a lighter ash tone brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |