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Custom Color Set
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66,655 Verified Client Reviews |
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Color did not last longDid not cover the grey hair around my face well and after one wash the color on top is already fading and showing some grey. I had high hopes but was very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Angel, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Made me go darker when I wanted to go lighterI bought the dark blonde hoping to going a bit lighter considering I'm a light brown and its made my hair go darker. Not the happiest as it's gone in the opposite direction as to what I've wanted to go. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charlotte! We are sorry to hear your color was darker than expected. Please check your DMs, we got back to you to help you further. |
Beware!I asked for a demi color and got a demi-permanent color without notification. This left me with a variety of color throughout my hair, lines at the roots a different color than the rest of my hair. And because they switched from the demi i requested IT WON'T COME OUT. I JUST SPENT 3 HOURS AT A SALON WITH THEM TRYING TO FIX MY CLOWN LIKE LOOK AND THEY WEREN'T TOTALLY SUCCESSFUL BECAUSE OF THE PERMANENT COLOR THAT WAS PUT INTO THE MIX. $155.00 LATER it is only partially resolved. Totally unacceptable. Beware!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DisappointedDid not stick to my roots washed out immediately after doing exactly what it said to do on instructions not happy with my results. Waited two weeks for my order to come in the mail just for disappointment in the end. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Deidra, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Loved the colour at first but faded within 2 washesI loved my initial result but the strawberry/red faded so quickly that I called ESalon. They gave me a credit and recommended I use the Colour Plan rather than the premixed colours. Thank you ESalon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Emma! We are sorry to hear your color faded. Please check your emails, we got back to you to help you. |
billed twiceBilled twice, called customer service and the girl insisted I ordered the same thing within 5 days, I told her I did not, she just kept talking over me so I said to cancel my service, very poor customer service considering I have been using them for years. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We hope to continue helping you find hair perfection! |
Didn't orderI paused my orders, and yet this was still sent. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for reaching out to us here at eSalon! We apologize for any confusion. We want to work with you to find a resolution and have reached out by email. Please keep your eyes out for an email from us shortly. |
Greys showing after 3 weeksNot happy at all as after 3 weeks alot of gray hair is showing now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rachel! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you. |
Poor gray coverageFirst I’d like to start by saying the color wasn’t what I expected however it was not terrible and I’ve actually received some compliments, but I wanted to have a brown root with my already highlights with the goal being to secondly, cover my gray hair/re-growth. The color was actually the same color as my highlights so it lightened it and I still had a good amount of gray hairs showing (people didn’t notice but I did). I will definitely have to try this again to see if this will help me save money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Very goldI’m hoping for more cool blonde less gold. I have the goodbye gold product, but it is very drying. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsIvy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |