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Custom Color Set
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66,655 Verified Client Reviews |
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SCAMI think this is scam, they don't have phone Number, I ordered last July 15 until now I have not received my order. I cannot contact them. Beware of this company. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLuvimen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Fast FadeThe greys really started showing again on day 5. I definitely need to try something else. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
WowI did my hair and have 2 different shades it looked different shade in the bottle but I thought maybe it supposed to be like that I would like to discontinue my member ship 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI'm really frustrated because I thought I was getting a personalized hair color, but instead, it turned out to be just a generic red color you can buy at any store. I specifically chose a copper brown color to complement my hair, but it ended up turning my hair red. What's worse is that it didn't have any effect on my roots – they turned almost black, which is not what I wanted at all. I was looking forward to having a new hair color this week, but now my hair has just become darker! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I would like return my color and get refundAs I mentioned I do not like the hair color and it doesn't cover greys My second color is even worse 1 of 1 people found this review helpful. Did you? |
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My hair colour stayed the sameThe packaging, instruction and delivery time were great. It is just a real shame my hair colour stayed the same. so now I no longer have virgin hair, I do not have the colour that I desired and still have greys :-( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Katarina, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Ruined my hairI am absolutely devestated my hair is almost black at the roots and bright red at the ends !! I am in floods of tears my hairs ruined I will never ever use your service again and I will tell everyone I know to stay away from you ! I have an event tomorrow and my hair is absolutely disgusting too dark patchy vile horrible color I dunno what I’m going to do now 😢 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Laura! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Terrible productI used this product to lighten my hair and it literally stayed the same colour. I will not be ordering again!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Heather! We are sorry to hear you didn't get the results you were aiming for. Please check your emails, we got back to you to help you further. |
Cancel my account.It to expensive and it didn't cover all my gray hairs. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Roots and ends dont match - my hair is purple and redI decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper). My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go. The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Scarlet, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |