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Custom Color Set
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66,772 Verified Client Reviews |
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Color didnt match with my natural dark brown color and grays are not coveredI have a dark brown hair with few grays which is the reason i dye my roots mostly without full coverage. The amount of the product included in the set is more than i needed and i put everything in the color bottle into developer i had to use it all at once. I should have combined the color and developer outside of the developer’s bottle. But then i had select roots coverage only so I thought the amount would be customized for that too. I could definitely used it two times then could have been well worth assuming it actually worked. I ended up having a red hue in the roots and where i used rest of it randomly in my hair i have now dark red highlights without any coverage in grays. I added a note and pictures for my second order as I still want to give it a try and if it works better this time i will update my review and continue my subscription. Otherwise i will have to cancel it. Also i added the new root concealer like a powder one with my order which is completely useless for $18. It doesnt stick on the hair itself but the scalp only. I end up having a big dark mark in my scalp while grays are visible and looks so obvious. System doesnt allow me to submit a review for that item.. but wanted to mention about that here as i had high expectations based on its price. Overall the box the set comes in very appealing made me feel very special and the root concealer comes in a high end durable container with a mirror but both items in my order didnt meet with my expectations. If it worked i wouldnt care about its high end price too but if i will end up wasting my time and money without satisfying results then no reason for me to stay as the customer. I will come back to provide an update after I receive and try the color set with the requested updates to the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBeyza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Different custom colour delivered then requestedI ordered a copper all over colour to cover previously highlighted hair. I received a golden brown for roots only. Will not buy from eSalon again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Helen! We apologize for any misunderstanding with your color. Please check your emails, we got back to you to help you further. |
DisappointedJust got my package today. I was so excited until I opened the package the dye was spilled all over the items inside the box! I only gave one star to place the review. Otherwise I’d give it no stars. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We truly apologize that the hair color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My shipment was completely destroyedCame home to my package today and it had been crushed and leaked soaking through the box. I’m going to have to consider buying products locally. A complete waste of my money. Very disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We're so sorry that you received a damaged order. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
It’s not covering my grays wellThis product was amazing at first but that couple of orders I’ve been applying it intensively to my grays and it’s not covering well. My hair turns into this brassy ugly brownish shade after two weeks. And yes, I use the protective shampoo regularly, stopped using any other products. Sadly going to cancel my hair color membership as it’s not working well for my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsZaina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Looked great at firstEasy to use set with the perfect amounts and was really pleased with the initial colour. Unfortunately it faded from darkest brown to an orangey colour and now I’m finding it hard to cancel. Ita a great idea but I don’t recommend 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Erin! We are sorry to hear your color turned out orangey. Please check your emails, we got back to you. |
Damaged hairI do not want to receive any more of this product. I feel it is damaging my hair (dry and frizzed). 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Worse hair color EVERI’m a natural blonde. I was sent an email that they were adjusting my hair color. I did exactly what I’ve done numerous times. I got out of the shower. My hair is almost black/brown/gray. WTH. I called them very upset. I can’t leave my home. I’m so pale my hair is way too dark. Someone definitely didn’t know what they were doing by adjusted my color from a blonde 7 to 10. I have court Tuesday. This better get straightened out. Don’t EVER adjust my color ever again. Screw your suggestions lady. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SHIPPING TAKING AT LEAST A WEEK!!!!!I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re truly sorry for the delay in processing your orders. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Used to be goodThis product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |